Technician – Helpdesk

Our Client, a Retail Pharmacy company, is looking for a IS Technician – Helpdesk for their Palm Beach County, FL location.

• This position will service a geography of client locations in Palm Beach and Broward County by providing excellent customer service while installing, diagnosing and solving retail equipment failures within service level agreements. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networking, cabling, pharmacy, photo, minute clinic and other related computer peripherals.
• Service and install computer equipment by analyzing, diagnosing and resolving problems while providing excellent customer service and meeting service level commitments.
• Adherence to all compliance processes and procedures.
• Self-manage workload, overtime, inventory and all administrative functions.
• Gain up to date knowledge of all technology, processes, policies and procedures.

• Must demonstrate strong trouble shooting, analytical, and problem solving skills.
• Excellent customer service, verbal and listening communication skills.
• Proficient in using computer hardware and software applications.
• Must be self-directed with excellent follow up and organizational skills.
• Tech School with GED or HS Diploma

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.