Support Services Supervisor

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Requisition No: 870056

Department of Revenue

SUPPORT SERVICES SUPERVISOR -

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

This is a Support Services Supervisor – Senior Management Analyst Supervisor – SES position in the General Tax Administration Program, Business Technology Office, Solutions Support Unit. The incumbent manages a team of business analysts responsible for providing analytical research and end-user support services across multiple locations. The incumbent plans, assigns, and oversees work to ensure operational effectiveness and alignment with agency objectives.

The incumbent coordinates project activities associated with the design, development, testing, and implementation of technology solutions, ensuring compliance with agency standards, policies, and procedures. The incumbent also participates in procurement activities, including requirements development, vendor evaluation and coordination, and the purchase of technology-related goods and services.

• Five years of experience related to providing computer hardware, software, or networking support.
• Two years of experience managing personnel who provide support in the areas of desktops, laptops, network devices, software, or other computer peripherals.

• A bachelor’s degree from an accredited college or university can substitute for four years of the required experience related to providing computer hardware, software, or networking support.

• Professional experience must have been performed in a support environment that required customer support and user interaction.

The hiring salary for this position generally will not exceed $6,291.67 monthly/$75,500.04 annually.

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

Future vacancies may be filled from this advertisement for a period of up to six months.

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://(Use the "Apply for this Job" box below)..

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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For assistance, call the People First Service Center at  Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.