Managed Services Engineer - Network

Job Summary

We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will possess deep technical expertise in designing, implementing, and managing complex network infrastructures with a particular focus on Palo Alto firewalls (including VM Series in Azure), Juniper Mist switches and wireless solutions, and Fortinet security appliances, hybrid connectivity (Express Route/Mega Port), network security, and proactive infrastructure monitoring with Logic Monitor.

• Design, deploy, and maintain secure and resilient hybrid network solutions across on‑premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azure‑based infrastructure and Express Route/Mega Port connectivity.

• Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies.

• Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices.

• Monitor network performance and security events using Logic Monitor, proactively addressing alerts and supporting capacity planning.

• Oversee Express Route/Mega Port connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects.

• Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wi‑Fi, and security platforms.

• Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption.

• Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms.

• Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning.

• Maintain network documentation, including topologies, configurations, and change logs.

• Collaborate with client IT teams, vendors, and internal stakeholders to deliver high‑quality, client‑focused solutions.

• Participate in the on‑call rotation and provide escalation support for critical network incidents.

• Remain current on industry trends and best practices, recommending improvements as appropriate.

• Enterprise networking design and support (routing, switching, wireless)

• Firewall configuration and troubleshooting (policy, NAT, IPS/IDS)

• Secure network segmentation and remote access solutions

• Network monitoring, diagnostics, and disciplined change control

• Automation and standardization of network changes where applicable

• Collaboration:
  
  Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative:
  Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication:
  Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service:
  Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting:
  Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management:
  Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization:
  Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn:
  Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development:
  Can actively seek feedback and use it constructively for personal growth.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

• 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment

• Expert‑level hands‑on experience with enterprise networking…