Technical Trainer

General Characteristics

Responsible for the creation and delivery of training and development programs to all levels of end‑users and IT professionals.

Involved in training needs assessment process and vendor selection. Works closely with both IT and the business to understand system and training needs for applications and packages supported.

Develops documentation for custom applications and packaged applications, using a variety of mediums as needed. Designs training programs, classes, workshops, and Computer Based Training (CBT) and online help.

Delivers training to a variety of audiences, understanding and applying adult learning principles.

More junior position works on and delivers training programs for standard packages and productivity tools (e.g., Word, Excel, e‑mail). More senior position delivers technical training to IT professionals and requires in-depth knowledge and experience in the systems/applications/programming languages supported (e.g., Oracle, NT, C++).

• Bachelor’s Degree in Instructional Technology, Computer Science, Information Systems, Education, or other related field.
• Or equivalent work experience.

• A minimum of 3 years of Training (including IT course development and delivery) experience.

• Intermediate professional level role.
• Works independently or on multiple IT training projects as a project team member, occasionally as a project leader.
• Works on small to large, complex IT training projects that require increased skill in multiple technical environments and knowledge of a specific business area.
• May coach more junior staff.