Documentation Specialist​/Technical Writer

General Characteristics Responsible for creation and maintenance of IT documentation.

Translates technical and/or complicated information into clear, concise documents appropriate for various target audiences.

Works with Development, Quality Assurance and Technical Support to produce a wide variety of technical publications including instructional materials, technical manuals, product documentation and the like for use by both the IT and business community.

Interviews subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and material organization.

Researches information such as drawings, design reports, equipment and test specifications to fill any gaps.

Reviews, critiques, and edits documentation including design documents, programmer notes and system overviews.

Requires knowledge of company product lines and document structure.

Depending on the industry/work environment, such documents may include various media, including written and video.

Responsibilities include maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.

Must have strong organizational and project management skills and excellent writing and editing skills.

• Bachelor’s Degree in Journalism, Technical Writing, Business Administration, or other related field.
• Or equivalent work experience.

• A minimum of 3 years of business or technical writing experience and working knowledge of multiple software and graphics packages.

• Intermediate professional level role.
• Works on several moderately complex, to complex document management projects as a project team member.
• May coach more junior staff.