Onsite IT Support Technician - Fast-Paced Helpdesk

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Full Time Boca Raton, FL, US

7 days ago Requisition

Salary Range: $35,000.00 To $45,000.00 Annually

We are seeking a self‑driven, highly motivated individual to complement our growing IT team. The Help Desk Support Technician will provide technical support and assistance for our client base, creating a valuable relationship by listening well to customers and championing their needs. Working to resolve technical issues and perform necessary programming, the technician helps ensure that every customer gets top‑priority status resolution to their IT issues.

Must be a self‑starter committed to learning quickly, participating in problem solving, and working well in a team environment. This role may require driving to local customer locations for onsite work. Must have a valid driver’s license and vehicle.

• Provide Level I troubleshooting support assistance for stand‑alone workstations, including hardware refresh, security application patching and virus protection for our customer desktop support.
• Track and document trouble tickets.
• Troubleshoot, diagnose, and resolve technical problems either remotely or at user’s desk with full focus on customer service.
• Assist with other sections such as system administrator and network administrator when needed and provide accurate reporting and input to the IT team.
• Monitor network health and create work‑orders to address problems or user requests.
• Ensure that all help desk calls are treated with the utmost courtesy, and they are quickly and effectively resolved.
• Assist with the training and orientation of customers’ new users and staff.
• Work with other members of the IT team to troubleshoot and resolve user issues as they arise.
• Work with vendor support contacts to resolve technical problems.

• General desktop support including:
  • Troubleshooting OS
  • Reinstalling OS
  • Troubleshooting local and network printer issues
  • Building or rebuilding hardware systems
  • Troubleshooting/installing business applications
  • Migrating user profiles and data to new systems
• General email support including:
  • Configuring email on client and mobile devices
  • Troubleshooting email flow issues
• User training on Windows and desktop applications as needed.
• General network troubleshooting.
• Documentation.

• Extensive knowledge of Microsoft desktop operating systems (Windows 7, 8, 10, and 11).
• Microsoft 365 experience.
• Ability to review and troubleshoot users in Microsoft Active Directory.
• Ability to troubleshoot share permissions.
• Virus, spyware, malware prevention and removal.
• Standalone and shared printer installation and removal.
• Installation and general support of miscellaneous desktop applications.
• Ability to act quickly on resolving problems.
• A service‑oriented attitude, patience, and resolve to do what it takes to get the job done correctly and satisfy the customer.
• The ability to pick up new technologies easily and become proficient quickly.
• The ability to manage technical requests with minimum oversight.
• Experience working within a fast‑paced environment and with all levels of management.
• Preferred experience with VOIP phone systems.
• Ability to work independently and in a team environment.

Note:

This is an in‑office job position. Additionally, candidates must be U.S. Citizens or Permanent Residents to be considered for this position.

Health Care, Vision, Dental, Life 401K.

Advanced

BITS Inc. is a nicotine‑free environment, and candidates are required to participate in pre‑employment background check.