IT Infrastructure Technician​/Engineer in Sarasota

Benefits/Perks

• Healthcare, 401K, Vision, Dental
• Career Advancement Opportunities
• Commissions
• Bonuses
• Lunch and Coffee

Team Logic IT fosters team collaboration among hundreds of engineers across North America, especially when you work for a local office. The office focuses on implementing Azure Cloud, Security, and Business Continuity, partnering with clients rather than acting as vendors.

The Level 3 role is to solve both large and small tasks from beginning to end with customers, acting as a trusted advisor. Engineers display good interpersonal skills interacting with colleagues, executives, and other customers. The technician must problem solve at a high level, provide exemplary customer service, strong multi‑tasking, and organizational skills.

• Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.

• College diploma or university degree in Computer Science and/or 5 years equivalent work experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• A+ Certification.