Systems Support Technician

Position: SYSTEMS SUPPORT TECHNICIAN
Location: Dade City

Description

IMPORTANT:
Please update your profile if you have an existing account set up before submitting your application for this position.

Withlacoochee River Electric Cooperative (WREC) is one of the largest electric cooperatives in the US with over 281,000 members and over 12,000 miles of distribution and sub-transmission line. WREC's service area is located along Florida's Nature Coast in Pasco, Hernando, and Citrus counties and is conveniently situated between Tampa, Orlando, and the gulf beaches. WREC proudly offers highly competitive salaries, excellent healthcare coverage, 401K, and pension benefits.

PURPOSE OF JOB:

The position of Systems Support Technician is responsible for servicing and continuously improving the Cooperative's desktop computing experience. This role focuses on device lifecycle management, imaging and deployment, endpoint configuration, patching, and hands-on support to ensure reliable, secure, and consistent computing experiences for all employees. The incumbent serves as a steward of the Cooperative's workstation environment, balancing operational excellence with a world-class customer service mindset.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Own the end-to-end desktop and endpoint experience for Cooperative employees, from procurement and imaging through support, refresh, and retirement.
• Maintain, and improve workstation imaging, deployment, and configuration standards to ensure consistency, security, and performance. Utilizing on-premises and cloud-based management platforms.
• Install, configure, and support workstations, peripherals, printers, and standard application stacks.
• Deliver responsive, courteous, and high-quality technical support experience.
• Serve as a primary point of contact for workstation-related incidents, service requests, upgrades, and new device deployments.
• Accurately diagnose desktop, application, and hardware issues; gather relevant information; and resolve issues using established tools and procedures.
• Clearly and thoroughly document requests, resolutions, images, and configuration changes in the Cooperative's ticketing and documentation systems.
• Perform operating system and application patching to maintain security, compliance, and performance standards.
• Partner with IT team members to identify trends, recurring issues, or user-experience impacts and recommend improvements.
• Ensure all desktop and endpoint activities comply with Cooperative security policies, procedures, and standards.
• Participate in business continuity and disaster recovery activities related to endpoint readiness and workforce enablement.
• Deliver endpoint-related projects and continuous improvement initiatives as assigned.

Requirements

• Associate degree with 2-4 years of experience supporting end-user devices in a managed IT environment.
• Demonstrated experience supporting MS Windows, Apple iOS and industry standard productivity applications.
• Hands-on experience with device imaging, deployment, endpoint management and configuration tools.
• Strong customer service orientation with the ability to communicate clearly and professionally with end users.
• Strong problem-solving, documentation, and troubleshooting skills.

Preferred:

• Experience supporting a multi-site or utility/cooperative environment.
• Industry certifications such as A+, Net+, or MS Endpoint Administrator Associate certifications.