Helpdesk Level 1

Helpdesk Level 1

Summary: Installs, modifies, and makes repairs to desktops, laptops, printers, copiers, scanners, cell phones and desktop software systems, and provides technical assistance and training to system users by performing the following duties.

• Inspect personal computer equipment and read order sheets listing user requirements to prepare computers for delivery.
• Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives on the user's premises.
• Load specified software packages such as operating systems, word processing, or spreadsheet programs into the computer.
• Observe system functions to verify correct system operation.
• Respond to client inquiries concerning systems operation and diagnosis of system hardware, software, and operator problems.
• Instruct users on the use of equipment, software, and manuals.
• Recommend or perform remedial actions to correct problems.
• Coordinate activities with other IT areas, network services, or other information systems groups.
• Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e‑mail, or in‑person communication.
• Replace defective or inadequate software packages.
• Refer major hardware problems to service personnel for correction.
• Research and generate Purchase Orders for technical purchases of the organization.
• Escalate requests when needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Associate degree of arts or science (A.A./A.S.) from two-year college or university; or two plus years related experience and/or training; or equivalent combination of education and experience.

CompTIA A+ and/or equivalent certification is a must.

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

To perform this job successfully, an individual should have knowledge of Word Processing software;
Spreadsheet software;
Accounting software;
Inventory software;
Internet software;
Order processing systems;
Project Management software;
Database software and Contact Management systems.

King Jesus Ministry is an equal opportunity employer. Our policy is to treat every employee with dignity and respect. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all personnel without regard to race, color, sex, marital status, age, national origin, veteran status, or disability, except where such characteristics is an appropriate bonafide occupational qualification.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.