Program​/Project Manager

Job Purpose

On an ongoing basis, the Program Manager will report to the Application Development and Support manager and the designated Contract Manager (see section 15). The Program Manager may serve as the liaison for the Department with the Federal Centers for Medicare & Medicaid Services (CMS), the Florida Digital Service, and solution providers/suppliers. The Program Manager will work closely with the Florida Long‑Term Care Ombudsman Program (LTCOP) and other project stakeholders.

Work related to other divisions may be assigned by the Department’s Contract Manager. The Program Manager focuses on developing and improving business processes and assisting with the development of metrics within the technology and business organizations. The candidate must have the following abilities for consideration:

• A strong understanding of information systems, business processes, key drivers and measures of success, and short‑ and long‑term direction of the business and technology.
• Capable of identifying, proposing, and influencing business solutions, negotiating deliverables and requirements across multiple business customers or organizations.
• Possesses an understanding of technological trends and state initiatives to bring solutions that enhance the Department’s strategic position.

• General Program Manager Activities
  • 1.1. Strategic Alignment:
    Ensuring that the collective output of all projects aligns with the Department’s goals and objectives.
  • 1.2. Benefits Realization:
    Measuring whether the program actually improved the business after the individual projects were completed.
  • 1.3. Cross‑Project Dependency Mapping:
    Managing the interlocking pieces where the output of Project A is required for the start of Project
    
    C.
  • 1.4. Stakeholder Political Management:
    Navigating high‑level executive relationships and board‑level expectations rather than day‑to‑day team management.
  • 1.5. Program Governance:
    Establishing standards, reporting structures, and rules of engagement that all project managers under the program must follow.
  • 1.6. Resource Capacity Planning:
    Shifting budgets and personnel between different projects to ensure the highest‑priority initiatives have what they need.
• General Project Manager Activities
  • 2.1. Work Breakdown Structure (WBS) Creation:
    Decomposing a specific project into manageable tasks and sub‑tasks.
  • 2.2. Critical Path Management:
    Identifying the sequence of tasks that determines the shortest possible duration.
  • 2.3. Task‑level Resource Leveling:
    Assigning individuals to tasks to prevent staff burnout.
  • 2.4. Technical Quality Control:
    Inspecting deliverables to ensure they meet defined technical specifications.
  • 2.5. Project Budget Tracking:
    Monitoring day‑to‑day expenses, purchase orders, and vendor invoices against a fixed budget.
  • 2.6. Daily Stand‑ups and Scrums:
    Facilitating immediate daily communication to remove blockers for the execution team.
  • 2.7. Project Reporting:
    Providing weekly tasks and status updates to the Contract Manager; CRAIDL logs; monthly reports; operational work plans; other reporting as assigned.
  • 2.8. Project Artifacts:
    Producing as‑is and to‑be solution models, Business Requirements Document (BRD), Technical Requirements Document/specifications (TRD), Wireframes/UI/UX design; other artifacts as assigned.

• Bachelor’s or master’s degree in computer science, business administration, or related fields, or equivalent work experience.
• Project Management certification is required.
• Minimum of 10 years of experience in IT, with at least 3 years of leadership experience and 5 years managing an IT program area.
• Expertise in technical writing and documentation.
• Competency in document version control and collaborative document management.
• Solid understanding of procurement procedures.
• Strong negotiation and stakeholder management skills.

Arn Amy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and minorities are encouraged to apply.