Jr IT Support Analyst

Sales Specialist – Eaton/Tripplite

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL.

Candidates must be located within 60 miles of either office location.

Working hours are 9am-5:30pm EST.

Technology Service Center (TSC) responsibilities include support for day‑to‑day ticket management and service requests, end‑user support of systems and applications, and incident escalation and tracking. The position is accountable for addressing end‑user issues in a timely manner, achieving first‑call resolution and ensuring proper incident assignment and submission.

• Provide phone support, onsite, and remote end‑user client support (Windows).
• Provide equipment and cabling support, onsite and at our Distribution Centers.
• Install and teardown IT equipment as needed onsite and at our Distribution Centers.
• Utilize Service Now ticketing system to create, assign, triage and determine escalation path.
• Investigate and troubleshoot applications, operating systems and peripherals.
• Deploy and maintain computer, IP phone, scanner, and other peripherals.
• Provide basic network printing support.
• Ensure the asset management library is accurate.
• Assist with boxing and shipping of equipment.
• Other responsibilities as assigned.
• Travel to DCs as needed.
• Must work in other areas, as needed for cross training and/or workload.
• Other related duties as assigned.

• Knowledge of Microsoft Excel and/or other analytical software.
• Keen desire to learn and increase knowledge in hardware support.
• Good written and verbal communication skills.
• Follow a process or procedures with guidance or instruction.
• Team‑player attitude.
• Meticulous attention to detail.
  
  Willingness and ability to learn new technologies.

• Computer training Certificate or some Technical School preferred.
• 0-1 years of customer service experience.
• 0-1 years of help desk or technical support experience.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms, talk and hear. The employee will frequently be required to stoop, kneel and crouch. The employee may frequently lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.