Help Desk Support - Maitland, FL

Job Description

151 Southhall Ln, Maitland, FL 32751, USA

We are a leading dermatology company, and we're looking for an experienced Help Desk Technician to join our dynamic team. Our medical office environment is fast-paced, and we take pride in being one of the largest dermatology practices in the country, with plans for continued growth.

• Provide top‑note technical support to end‑users via phone, email, and self‑service requests
• Diagnose and resolve hardware and software issues, communicating effectively with end‑users to understand equipment problems and propose solutions
• Set up, configure, and test computer equipment and peripherals.
• Maintain detailed records of customer issues, tracking each case through to resolution.
• Assist in software and hardware updates.
• Perform PC Moves/Adds/Changes as needed.

To excel in this role, you should:

• Possess strong hardware and software knowledge.
• Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook.
• Have experience diagnosing PC hardware problems.
• Be able to perform basic network functions.
• Conduct computer remedial and preventative maintenance.
• Maintain accurate and complete records of customer calls and resolutions.
• Stay current with technical knowledge of relevant products and support policies.
• Have 1 year of experience working in a help desk environment, resolving computer hardware and software-related issues.

• Referral Program
• Paid Time Off (PTO), 6 Paid Holidays, Floating Holiday, Vacation Time
• 401(k)

ADCS Clinics LLC is committed to providing equal employment opportunities for all. We adhere to EEOC guidelines and comply with federal, state, and local laws and regulations on nondiscrimination. All applicants must have authorization to work in the United States.