UX Experience Architect- AI Projects

Job#: 3036199

Title: AI UX Designer

Location: Juno Beach, FL (Onsite)

Duration: 12-month contract with potential to extend

Pay: $50-$55 (W2 Only)

Next Era Energy is seeking an Experience Architect to support strategic initiatives focused on transforming IT service operations through AI. This role sits at the intersection of business, user experience, and vendor delivery—ensuring that both human and AI-driven interactions create a consistent, high-quality experience.

The role is consultative and strategy-forward, not a hands‑on design position. The ideal candidate brings a strong Human‑Centered Design (HCD) and UX background, combined with the ability to influence stakeholders and external partners.

• Define and evolve experience principles and guardrails for AI‑enabled service operations
• Establish and maintain a clear vision of what “good” looks like across user and machine‑driven interactions
• Act as a governance layer across multiple initiatives and vendor teams

• Align experience strategy across parallel initiatives focused on service operations automation and AI
• Serve as a liaison between internal stakeholders and external vendors (e.g., TCS, Cognizant)
• Ensure consistency in user experience across different platforms, tools, and workflows

• Develop current‑state and future‑state journey maps for IT service experiences
• Evaluate vendor deliverables through an experience and usability lens
• Consolidate and prioritize experience recommendations across initiatives

• Maintain experience, risk, and gap logs to identify areas of opportunity or concern
• Provide regular experience reviews and readouts to senior stakeholders
• Partner with leadership to shape the roadmap for future AI‑enabled experiences

• Strong background in Human‑Centered Design (HCD), UX, or digital experience strategy
• Experience working in complex, enterprise environments with multiple stakeholders and vendors
• Experience influencing delivery teams and guiding outcomes without direct ownership

• Understanding of how AI and automation impact user experience
• Experience working on or supporting AI‑enabled workflows, service operations, or digital transformation initiatives

• Ability to create journey maps, experience frameworks, and strategic UX artifacts
• Strong communication and stakeholder management skills
• Comfortable operating in a highly collaborative, matrixed environment

• Background as a Business Analyst or Project Manager with strong UX/HCD experience
• Experience working with IT service management (ITSM) environments

This is a unique opportunity to shape how AI and automation are introduced into enterprise service operations—ensuring technology transformation is grounded in thoughtful, human‑centered design. You’ll play a critical role in defining the future of how users and systems interact at scale.

APEX Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.