Transportation Management Center; TMC Supervisor​/System Specialist

What You Will Do

GFT is seeking a part‑time Transportation Management Center (TMC) Lead Supervisor to join our Practice or CBG Team in Chipley, FL. This role follows a hybrid work model requiring regular attendance at our Chipley, FL office.

We are currently offering the following positions for qualified candidates to fill current needs:

• Full‑Time (40 hours a week, with benefits, flexible shifts)

This hybrid position combines operational leadership within the Regional Transportation Management Center (RTMC) with hands‑on technical support, systems oversight, and technology development. The role is split approximately 50/50 between supervising RTMC operations and serving as the primary technical support for the systems operators rely on every shift.

The incumbent is the main point of support for operator‑facing systems – the Sun Guide client, operator workstations, the video wall, Stream Deck consoles, and the public‑facing data path. This includes hands‑on Sun Guide operation and continuous monitoring of the DIVAS and FL511 feeds to ensure the traveling public sees an accurate, current picture of the transportation network. Alongside this operational role, the position drives innovation, automation, and system integration to improve overall RTMC performance.

• Operator Systems & Public Information:
  Maintain operator‑facing systems and ensure public traffic information remains accurate, available, and aligned with real‑time operations.
• Sun Guide Operations:
  Perform hands‑on operation of Sun Guide, including event management, device configuration, DMS messaging, and operational validation of the transportation network.
• RTMC Operations Management:
  Support daily RTMC operations, staffing coordination, shift coverage, and compliance with operational procedures and performance standards.
• Staff Development & Training:
  Train, mentor, and support operations personnel while promoting professional growth and operational excellence.
• Incident Management:
  Coordinate and support real‑time traffic and incident response activities, serving as an escalation point during significant operational events.
• Technical Support:
  Provide workstation, software, hardware, and user support to ensure reliable and uninterrupted RTMC operations.
• ITS Device Support:
  Troubleshoot, maintain, and support ITS field devices, video systems, communications equipment, and operational technologies.
• Network & Infrastructure Support:
  Assist with network stability, infrastructure maintenance, disaster recovery planning, and continuity of operations.
• Systems & Tools Management:
  Maintain, enhance, and optimize operational support platforms, monitoring tools, QA/QC applications, and workflow systems.
• Technology & Innovation:
  Support automation initiatives, AI development, and emerging technologies that improve operational efficiency, reporting, and decision making.
• Data Analytics & Reporting:
  Develop, analyze, and automate operational reports while improving data quality, performance tracking, and business intelligence capabilities.
• Documentation & Coordination:
  Maintain technical and operational documentation while coordinating activities across operations, IT, engineering, and field teams.
• Cross Functional Training:
  Deliver system and operational training while fostering collaboration between technical and operational staff.
• Professional Development:
  Pursue relevant certifications, participate in industry groups, and stay current on evolving ITS, IT, and automation technologies.
• Emergency & On Call Support:
  Participate in on‑call rotations and maintain availability to support operational and technical emergencies as needed.

• College‑level coursework in Computer Science, Information Technology, or a related STEM field preferred.
• Minimum 3 years of supervisory experience, with at least 2 years in an operations center, call center, or similar environment.
• Minimum 3 years of RTMC experience or 5 years of equivalent experience in a comparable operations environment.
• Minimum 2 years of technical support experience, including desktop support or IT troubleshooting.