Dealer Support Manager, Florida Region

Location: Holland

Tiara Yachts - Dealer Support Manager, Florida Region

Job Location:
Florida

Position Summary

Tiara Yachts is seeking a highly experienced and relationship-driven Dealer Support Manager to lead and strengthen field service support throughout the Florida region. This newly created role will oversee a team of Tiara-employed Field Technicians stationed within key dealer markets and serve as a critical liaison between Tiara, dealer partners, suppliers, and internal teams.

This position is designed to elevate service execution, improve dealer support consistency, strengthen product quality feedback loops, and enhance the overall ownership experience for Tiara customers. The ideal candidate combines strong technical knowledge with leadership, communication, and dealer relationship management skills.

The Dealer Support Manager will play a central role in supporting Tiara's strategic growth and service initiatives across key Florida markets, including Stuart/Miami, Clearwater/Naples, and the Florida Panhandle.

Key Responsibilities

Technician Management & Deployment

• Lead and supervise a team of 3-4 Tiara-employed Field Technicians stationed at select dealer locations throughout Florida
• Coordinate with dealer partners to establish weekly schedules, workload priorities, and performance expectations
• Ensure technicians remain focused on Tiara product support, diagnostics, commissioning, and service execution
• Oversee technician involvement in commissioning and assembly support for new boats
• Partner with internal service leadership on projects requiring multi-technician support, escalations, or specialized technical assistance

Dealer Relations & Onsite Engagement

• Conduct regular dealer visits across the Florida region to strengthen relationships and support service operations

Product Quality Feedback & Cross-Functional Collaboration

• Facilitate regular cross-functional discussions focused on dealer quality concerns and field feedback
• Lead discussions regarding service trends, recurring issues, and resolution strategies
• Support continuous improvement initiatives aimed at enhancing product quality and customer satisfaction

Supplier & Vendor Coordination

• Support dealer and technician escalations requiring supplier involvement or technical collaboration

CSI, CRM & Dealer Program Support

• Lead CSI (Customer Satisfaction Index) survey follow-up efforts with dealers to drive service improvements and customer satisfaction
• Support rollout, adoption, and continuous improvement of CRM platforms and service-related systems
• Partner with dealers to ensure alignment with Tiara's Elite Dealer standards and performance expectations

Events & Brand Representation

• Represent Tiara's service and technical organization at boat shows, VIP events, and owner-facing activities
• Support event preparation, technical readiness, and customer engagement efforts
• Serve as a visible ambassador for the Tiara brand and ownership experience

Current Priorities & Focus Areas

This role will immediately support several key initiatives, including:

• Improving outboard service coverage
• Supporting service team development and operational setup within Miami
• Assisting with Field Service Technician hiring, onboarding, and integration
• Strengthening service responsiveness and technical support consistency throughout Florida

Qualifications & Experience

• Minimum of 7+ years of marine service, technical support, or dealer service management experience
• Strong technical knowledge of marine systems, including mechanical, electrical, electronics, and propulsion systems
• Experience leading technicians, field service teams, or dealer support operations
• Proven ability to build strong relationships with dealers, suppliers, and cross-functional teams
• Excellent communication, organizational, and problem-solving skills
• Ability to travel frequently throughout Florida and occasionally to additional Tiara locations and events