Business Title Case Team Specialist

Position Overview

Join us on a journey of endless possibilities. At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. Strada is a people, payroll, and technology leader simplifying international workforce management, operating in 180+ countries and delivering people-first solutions powered by cloud-based technology.

• Accurately and timely process Tier Two Case and Issue tickets, including COBRA enrollments, Appeals, Escalations, and complex benefit inquiries.
• Conduct outbound callbacks and ensure work meets SLAs and quality standards.
• Act as subject‑matter expert for the Case Team, maintaining advanced knowledge of benefits and HR services.
• Assist the Operations Supervisor with evaluations, audits, coaching, and training support.
• Provide real‑time support to Customer Care Representatives (CCRs) and independently manage Tier Two case work requiring deep benefits and HR domain knowledge.

• 18+ months back‑office call center experience preferred.
• Strong time management and problem‑solving skills.
• Proficiency in MS Word, Excel, SharePoint, Outlook.
• Bachelor’s degree or equivalent experience preferred.

To be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada.

• Health coverage and wellbeing programs.
• Paid leave (vacation, sick, parental).
• Retirement plans.
• Learning opportunities.
• Other benefits contingent on successful background checks.

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices, and we are committed to building a diverse, equitable, and inclusive workplace.

Pay Range: $33,040.00 - $61,360.00. Compensation is determined based on experience, education, certification, market data, internal equity, and geography. Bonus and incentive eligibility are role and level dependent.