Business Analyst II

Established in 2022, Real Cold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach.

The Real Cold platform operates a national, omni-channel network, inclusive of traditional storage offerings, as well as comprehensive direct-to-consumer programs, which can reach the majority of U.S. consumers within 1- or 2-day ground service.

The Business Applications Systems Analyst II serves as a bridge between business operations and technology teams, focusing on optimizing systems that support core business processes. The Business Operational Systems Analyst II is responsible for analyzing, designing, and improving operational systems to ensure efficiency, accuracy, and alignment with business goals. This role combines business process expertise with technical knowledge to support system implementations, upgrades, and ongoing maintenance.

The Analyst will have a role in supporting and working on medium to large-scale projects, troubleshoot complex issues, and collaborate with cross‑functional teams to deliver solutions that enhance operational performance. This position will support our current operations in Lakeland, FL, East Hanover, NJ and Lockhart, Texas.

• Must effectively engage with Operations and Clients to gather and translate business requirements into well-defined user stories (documentation).
• Requirements Gathering:
  Collaborate with business units and external customers to gather and document requirements for supply chain systems.
• Implementation Support:
  Assist in deploying new systems or upgrades, ensuring minimal disruption to operations.
• Cross-Functional Collaboration:
  
  Act as a liaison between IT, operations, and business units to ensure smooth communication and delivery.
• Works with third party vendors at the direction of the Sr Director of Warehouse Applications.
• Testing & Validation:
  Develop test scripts with a clear understanding of expected outcomes. Conduct system testing, validate configurations, and ensure compliance with business requirements.
• Training & Documentation:
  Provide user training and create documentation for processes and system usage.
• Must have a solid understanding of the system, including set up and configuration, the PDC backend.
• Performs other related duties as assigned.

• Bachelor’s degree in computer science or related field or equivalent experience required.
• Minimum of five years of related work experience.
• Able to write SQLs in Snowflake to look up specific data when necessary.
• Must have Blue Yonder experience.
• Candidates must be legally authorized to work in the United States without current or future employer-sponsored visa support.

• Excellent communication (verbal, written & listening), interpersonal and customer service skills.
• Ability to relate and explain cross functionally to internal and external customers.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn a broad array of supply chain systems.
• Able to work in short timeframe and under pressure.
• Team spirit and autonomy.
• Be passionate and engaged.
• Adaptability and interest in being part of a growing organization.

• Must have a valid drivers license.
• Typical workweeks standard 40 hours with some overtime.
• Travel to other company locations as needed estimated between 25% – 35%.
• May be required to support our operations after hours and on weekends.

• Ability to work in a temperature below 30 degrees for extended periods of time.
• Prolonged period working in a warehouse…