Computer Network Support Specialist

COMPUTER NETWORK SUPPORT SPECIALIST I -

Requisition No: 877401

Agency:
Department of Health

Location:

Hendry / Glades Counties (LaBelle, FL)

• Treating customers, the public and staff with courtesy, respect and dignity, presenting a positive public image.
• Assisting in developing, implementing, monitoring, maintaining and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components to meet functional needs of the Hendry County Health Department.
• Maintaining working knowledge of key information systems.
• Assisting in identifying, documenting, measuring, and improving Information Technology processes.
• Assisting in disaster preparedness and response.
• Serving as the initial contact for troubleshooting with end-users performing duties to include:
• Responsible for monitoring and timely completion of Help Desk Request Log/ Work Tickets.
• Installing, uninstalling, and configuring computer software in accordance with DOH established guidelines and as directed by Distributed Computer Systems Administrator – SES.
• Installing and configuring computer operating systems
• Installing computer software security patches and upgrades
• Troubleshooting and resolving computer software problems
• Installing and uninstalling VolP telephones
• Documenting and coordinating changes to the DOH-Hendry/Glades phone system with the vendor (e.g. telephones, voicemail, ACD, and Call Tree)
• Installing, uninstalling, and configuring analog communication devices (e.g. FAX, credit card machines, modem, etc.)
• Performing maintenance on analog communication devices
• Troubleshooting and resolving analog communication device problems
• Initial setup/activation of mobile devices.
• Installing mobile platform operating systems
• Installing mobile platform security patches and upgrades
• Performing maintenance on mobile devices
• Troubleshooting and resolving mobile device problems
• Troubleshooting Local Area Network (LAN) connectivity problems for distributed computing hardware
• Troubleshooting application access problems
• Tracking and securing DOH-Hendry/Glades inventory of Information Technology Equipment and Information Resources:
• Check-Out and Check-In of Inventory/Asset using an inventory system
• Updating Inventory/Asset location using an inventory system
• Creating asset maintenance entries using an inventory system
• Sanitizing distributed computing hardware, analog communication devices, and mobile devices according to DOH guidelines
• Assisting in the completion of inventory audits
• Assisting in the disposition of assets
• Creating. Modifying, and terminating access to Information Resources as designated by the Distributed Computer Systems Administrator-SES
• Providing training on distributed computing hardware and software:
• Recommending and/or providing training to end users on Microsoft Windows Operating Systems, Microsoft Office Suite, Telephone/Voicemail features, conference room audio/visual equipment, and/or distributed computing hardware & software
• Managing the DOH-Hendry/Glades internet site using the DOH Content Management System
• Managing the DOH-Hendry/Glades intranet site using Microsoft Share Point
• Serving as back-up systems administrator for the CCHD.
• Maintaining system backups, as needed
• All other duties as directed by the Distributed Computer Systems Administrator – SES.

• Statutes, and Rules and Regulations that pertain to the programs.
• Knowledge of distributed processing operations, software, procedures, and equipment.
• Knowledge of computer hardware and software.
• Knowledge of problem-solving techniques.
• Knowledge of Microsoft Windows XP, Microsoft Windows 7 and Microsoft Windows Server 2003.
• Knowledge of Active Directory Services.
• Knowledge of Microsoft Office Applications.
• Knowledge of Virtualization Technologies.
• Knowledge of the Open Systems Interconnection model (OSI model) preferred.
• Computer Hardware troubleshooting and repair.
• Proficient in the use of Microsoft Office Applications.
• Entry-level knowledge of Linux Administration preferred.
• Use of equipment and supplies related to the position.
• Able to routinely lift up to sixty (60) pounds.
• Technical
  
  Skill…