Technical Standards Consultant

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The Technical Standards Consultants (TSC) possess an in-depth understanding of audit requirements, underlying regulations, industry practices, the auditing process and statistical analysis. The TSC must become proficient in Steritech protocols and procedures as well as specific customer brand requirements to provide a high level of service and technical support to the Steritech team as well as clients.

Client Satisfaction, technical efficiency, Client program improvement, Client program quality

• Create and maintain written policies for custom client assessment forms and Steritech Benchmark service offerings
• Use proprietary On Brand
  360 software to develop, deploy, update and maintain assessment forms for field Specialists

• Gather, implement and manage client technical requirements for new program implementations; provide consulting services and recommendations as needed to gain alignment on requirements and standards.
• Collaborate and communicate effectively with cross-functional account teams to provide optimal internal and client-facing program support and management
• Complete shadow audits in the field to maintain technical proficiency in the accounts supported, identify/propose recommendations to improve the program, and ensure training processes remain adequate.
• Serve as internal and client-facing technical subject matter experts on Steritech program standards, custom client program standards and Food Code/industry standards.
• Provide in-assessment technical support and coaching to Specialists to ensure accuracy of results based on the observations made.
• Review, investigate and manage client appeals/inquiries to determine accuracy of results
• Document client-facing responses to appeals/inquiries to provide details on the outcome; provide coaching and training to Specialists as needed.
• Use appeals/inquiries to identify trends affecting Specialist quality and/or clarity or effectiveness of client standards
• Review completed audit reports for accuracy and make revisions when necessary; providing Specialist coaching/training as needed based on findings.
• Participate as Technical SMEs for internal business projects and innovation initiatives

• Consult with new clients on assessment program scope and design.
• Use performance results and data analytics to provide insights and recommendations to clients on how to improve their program effectiveness, compliance, and execution of standards.
• Leverage feedback from Specialists, clients, Data Analytics, Technical and Training teams, industry trends, benchmarking and assessment results to propose and consult on changes to assessment programs/forms that can increase value and improve effectiveness.

• Use statistical tools and reports to monitor Specialist quality
• Collaborate with Operations Managers, Account Management and Training Manager to document and elevate Specialist quality concerns and track action plan progress
• Educate clients on the Steritech Quality Monitoring program and provide client-specific quality results and corrective actions.
• Investigate Specialist quality concerns from clients by using statistical tools and reports; provide clients with recommendations and corrective actions to address concerns.

• Develop Specialist training content and certification exams for custom assessment programs
• Create ad-hoc training materials and continuing education for Specialists to…