Senior Tech Lounge Specialist

at compucomstaffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified senior tech lounge specialist to join their team onsite in juno beach, fl. This role will provide operational support for the client’s laptops, handheld devices, tablets, ipads, and mobile device software support. This position is unique in that it is not only a technical position but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction.

The role is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.

• provide mobile device support (iphone and android) – connection to the corporate network.
• provide mobile device management for ios or android using intune and/or jamf.
• assist with installing network printers and scanners.
• assist end users with applications reinstalled on new machines.
• assist end users with new machine set‑up.
• utilize diagnostic tools to troubleshoot computer and network issues.
• troubleshoot laptop hardware and software problems and escalator hardware issues to the desktop support team.
• strong windows 10/11 support, especially bsod and performance issues using built‑in windows tools.
• diagnose application issues and escalator to smes as needed.
• follow strict rules regarding asset management.
• handle handing out new machines, receive retired ones, and track loaners to end users.

• previous experience in a senior or lead level position supporting all levels of end users in an enterprise environment.
• comptia a+ required (or willing to obtain a+ within 3‑6 months from hire).
• minimum 3+ years of proficient desktop and/or walk‑up experience with technical skill.
• experience with microsoft intune and jamf is a plus.
• ability to work in a “walk‑up” environment where users in the building come to technicians for help.
• 4‑year college diploma or university degree in computer science, management information systems, or equivalent experience desired.
• expertise in microsoft windows 10/11 and office 365 troubleshooting and configuration.
• ability to troubleshoot problems arising from windows 10 to 11 migrations.
• understanding of tcp/ip.
• understanding of bitlocker.
• servicenow and itil knowledge – preferred.
• knowledge of active directory users and computers.
• experience supporting an enterprise environment.
• high‑level understanding of odbc connections and configuration of odbc data sources with ability to troubleshoot connection problems from workstations to data sources and report issues to software/file owners for resolution.
• ability to add printers, drivers and other peripherals as needed.
• experience supporting dell equipment preferred.
• excellent hands‑on software troubleshooting experience.
• good time–management skills.
• detail oriented.
• willing to follow established processes.
• works with minimal supervision in a fast‑paced enterprise environment.
• outstanding customer service and focus skills.
• experience working both independently and in a team‑oriented, collaborative environment is essential.
• ability to effectively prioritize and execute tasks in a high‑pressure environment.
• proven analytical and problem‑solving abilities.

the rate for this position is between $22.50 – $30.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

w2 only, no corp to corp.

compucomst…