Distributed Computer Systems Specialist; HELP DESK Specialist

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Date:
Jul 8, 2026

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Requisition No:878742

Working Title:

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST (

Working Title:

HELP DESK SPECIALIST) -

***** OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS

TITLE:

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST

WORKING TITLE: HELP DESK SPECIALIST

DIVISION: OFFICE OF INFORMATION TECHNOLOGY

BUREAU: DISTRIBUTED INFRASTRUCTURE – HELP DESK SERVICES

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

Two (2) years of experience in Computer Science or Information Technology-related field, such as cybersecurity, programming, computer science, engineering or similar is required. A post-secondary degree in those fields may be used as an alternative for the years of experience on a year-for-year basis

Additional requirements:

• One (1) year of experience working in a fast-paced customer service environment involving direct telephone interaction with customers.
• Proficient in the use of Microsoft Windows 11 and Office 365.
• Basic understanding of local area networks.
• Ability to follow office procedures and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to effectively communicate in the English language both verbally and in writing.
• Ability to analyze complex technical problems and do abstract problem solving.
• Ability to organize physical and electronic files and other records.
• Basic knowledge and understanding of Help Desk tracking systems.

Preference:

• Knowledge of Change Management procedures, policies, and best practices.
• Experience with web development tools; HTML and SharePoint.
• Knowledge and experience with computer system, LAN and mainframe environments.
• Knowledge of ITIL (Information Technology Infrastructure Library) framework, best practices, and standards.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge and experience with customer service
• Knowledge of personal computers and general office equipment.
• Basic understanding of local area networks. (LAN)
• Ability to follow office procedures and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Knowledge of techniques for effectively dealing with people.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to receive and carry out assignments in a timely manner.
• Ability to analyze complex technical problems and do abstract problem solving.
  
  Ability to organize physical and electronic files and other records.

OTHER KSAs (Incumbent may learn on job):

• Knowledge of Change Management procedures, policies and best practices.
• Experience with web development tools; HTML and SharePoint.
• Knowledge and experience with computer systems, LAN and mainframe environments.
• Ability to provide quality customer service; includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of ITIL (Information Technology Infrastructure Library) framework, best practices and standards.
• Basic knowledge and understanding of Help Desk tracking systems. Skilled in the BMC Remedy suite.

It is the agency’s goal to fill multiple positions with this advertisement.

This position requires a security background check, including fingerprint as a condition of employment.

This position may be required to occasionally perform other duties other than those listed on the position description.

Annual Salary Range: $40,000.00 - $50,000.00.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission,…