Subject Matter Expert Crypto

Overview

As a Crypto Subject Matter Expert, you will play a key role in shaping and enhancing the user experience of Deblock’s crypto products. Your expertise will help optimize customer interactions, improve usability, and ensure seamless adoption of our crypto services.

• Enhancing the crypto user journey by identifying pain points and recommending improvements.
• Providing expert guidance on crypto transactions, wallets, and overall usability.
• Analyzing customer feedback and behavior to drive product enhancements.
• Educating internal teams and customers on crypto functionalities, best practices, and industry trends.
• Collaborating with product, support, and compliance teams to ensure a seamless and intuitive crypto experience.
• Keeping up with the latest trends in blockchain, DeFi, and crypto adoption to inform strategy.

• Minimum 2 years of experience in crypto, blockchain, or fintech-related roles.
• Deep understanding of crypto transactions, wallets, and UX best practices.
• Excellent communication skills, with the ability to simplify complex crypto concepts for users.
• Strong problem-solving abilities, with a focus on improving customer interactions.
• Ability to multitask in a fast-paced environment and adapt to evolving trends.
• Fluent in English (spoken and written). French and/or Spanish are a plus.
• Ability to work independently and collaboratively with cross-functional teams.
• Availability for rotational shifts (24/7/365).

• Competitive salary
• Private dental + health insurance
• Tech gear for your job
• 30 days of paid holidays (excl. bank holidays)
• Option to work remotely or come to the office
• Ability to work abroad