Desktop Support Technician

Job Summary

TEKsystems is seeking an experienced Desktop Support Technician for a 6‑month contract‑to‑hire role located on‑site in Tallahassee, FL. The role provides rotational, hands‑on technical support across clinics and works with the Tier 1 vendor to ensure timely ticket resolution.

• Provide rotational, hands‑on technical support and training across clinics.
• Monitor and analyze tickets by clinic to detect trends and work with corporate teams to implement solutions.
• Travel to designated regional clinics to resolve daily technical operational issues.
• Manage customer‑relationship aspects of technology infrastructure, including issue documentation, risk mitigation, communication, and customer satisfaction.
• Handle escalated tickets from the help desk covering various end‑user IT issues.
• Assist with new‑hire onboarding, equipment installation, patch management, network coordination, terminations, hardware/software support, and remote support.

• Manage Engine Desktop Central (imaging)
• Citrix
• Imprivata
• Global Protect VPN
• Direct Access VPN
• Fresh service ticketing system

• Education:
  
  Bachelor’s degree in Computer Science preferred.
• Experience:
  
  2‑5 years of hands‑on IT Desktop support with documented ticket detail for knowledge‑base articles.
• Certifications:
  
  ITIL, Microsoft, MAC, Citrix, Uni Print (desired).
• License:
  Valid state Driver’s License for travel to satellite offices and off‑site meetings; compliance with company Driver Safety Operations and Motor Vehicle Records Check Policy required.
• Key skills:
  Desktop support, Windows 10, troubleshooting, Windows, Active Directory, hardware.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.