Systems Programming Consultant

Systems Programming Consultant -

Date:
Jul 16, 2026

The State Personnel System is an E-Verify employer.

The Division of Technology is dedicated to leveraging innovation, collaboration, and efficiency to empower progress, enhance digital infrastructure, and ensure technological advancements benefit society as a whole.

This position will be a lead position on the Network Infrastructure Team. The incumbent assists the team manager with strategic planning for the agency’s projects, and aids in the cross‑training of other team members. The incumbent prepares documentation of processes and procedures, and functions as a technical guide and resource for teammates. This position deals with a wide range of technologies, including, but not limited to, servers, enterprise applications, networking, and telecommunications systems.

This position is responsible for the deployment, maintenance, security and decommission of listed technologies, as well as the implementation of new technologies that aid in the modernization and optimization of the agency. This position is in an On Call rotation.

• Deploy, configure, maintain and secure new servers based on agency needs.
• Perform maintenance of existing servers and server hosts, including installation of system upgrades and/or deployment of security patches.
• Monitor servers' health and ensure high availability; report outages or performance degradation to the manager.
• Assist in research and resolution of server issues as directed. Document applications installed on each server, and record any changes made.
• Perform server backups as needed.
• Deploy, configure, maintain and secure new network devices based on agency needs.
• Perform maintenance of existing switches, routers, firewalls, load balancers, and other network devices, including installation of system upgrades and/or deployment of security patches.
• Monitor the network's health and ensure high availability.
• Report outages or performance degradation of any network device or related equipment to the manager.
• Assist in research and resolution of network issues as directed.
• Support the back end of the agency's Communication Management System and all related modules, including Call Manager (UCM), Finesse (UCCX), Interactive Voice Response (IVR), among others.
• Act as a technical resource and cross‑train members of the Network Infrastructure Team on all technology managed by the group.
• Assign tickets to appropriate team members and assist troubleshooting as necessary.
• Create and/or coordinate the creation of documentation, establish a technical knowledge base to maintain information critical to the success of the team, and assist in process review of infrastructure and associated teams to create more efficient workflows.
• Support assigned IT projects from inception to full completion. Perform research as needed and develop efficient plans that help accomplish the desired goals.
• Utilize proper time management and project follow‑through. Conduct research and development as directed by infrastructure managers to promote more efficient tools and processes. Implement technology changes as directed.
• Perform other job‑related duties as required.

• Working knowledge of server technologies, including Windows and Linux operating systems, Active Directory, Group Policy, Domain Controllers, DNS, DHCP, and other Windows Server roles and features, as well as systems and applications backup solutions.
• Working knowledge of network technologies, including deploying, configuring, maintaining, and securing L2 and L3 switches, routers, firewalls, load balancers, and other networking devices.
• Working knowledge of telecommunication technologies, including VoIP phones, communication management applications, call center applications, and other collaboration applications and devices.
• Working knowledge of cloud technologies, including deployment of different cloud models, management of hybrid‑cloud environments, cloud networking and server deployment and configuration, cloud storage solutions, and cloud applications monitoring.
• Ability to conduct research and…