Client Support Technician Security Clearance

Position: Client Support Technician with Security Clearance
Location: Eglin Village

MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team in Eglin AFB. Responsibilities include but are not limited to:
* Install and configure end-user workstation hardware, software, and peripherals.

* Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

* Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

* Install and maintain peripheral equipment such as printers, modems, and scanners.

* Ensure limited user access and access permissions on computer systems are imposed and maintained - typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).

* Facilitate and coordinate user account creation and modification.

* Manage user support and coordinate with back shop administrators when additional assistance is required.

Minimum Qualifications:

* 2 years of related experience
* Bachelor's degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
* DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher

* Experience installing and configuring end-user workstation hardware, software, and peripherals.

* Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

* Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

* Experience maintaining peripheral equipment such as printers, modems, and scanners. Clearance Requirements:
* Must have a current/active TS/SCI Clearance

Physical Requirements:

* The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations. The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.