Manager, Client Technologies

Summary

The Desktop Support Manager is responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating them into the design and overall plan for desktop support. This role involves hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics to ensure needs are being properly met and shares these results with users.

• Provide IT users with desktop equipment and support, addressing and incorporating user needs into support plans.
• Manage hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation.
• Work with organizations to establish and monitor performance metrics, ensuring needs are met and sharing results with users.
• Organize and coordinate activities related to the installation, deployment, and upgrade of software, hardware, and network facilities.
• Evaluate and implement techniques for increasing user desktop productivity.
• Manage a team responsible for desktop support functions, frequently reporting to senior IT management.

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including managing teams responsible for desktop support functions.
• Experience managing support operations in a 24x7, multi-site environment.
• Proficiency in budgeting, expense management, and contract management.
• Middle level management experience in PC/desktop support and maintenance functions.
• Experience mentoring supervisors, project leaders, and technical staff.

• Your Health, Your Way:
  Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind:
  Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life:
  Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It:
  Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now:
  Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long‑term success deserves a strong foundation.