Network Support Specialist II

Responsibilities

• Performs network backups and file restorations as required.
• Monitors backups ensuring the integrity of the data.
• Provides quality control reports of backup results.
• Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices.
• Monitors network for security threats or unauthorized users.
• Analyzes security risks and develops response procedures.
• Ensures anti-spam and virus protection is in place.
• Implements, maintains, and monitors network intrusion prevention measures.
• Maintains security documentation as required.
• Performs system administration and provisioning.
• Controls access and authorization (creating and assigning members to the appropriate role), sets up the distribution infrastructure, and installs and configures servers.
• Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems.
• Plans for high availability configurations.
• Follows provisioning policies to grant access to the Department’s managed resources.
• Responds to security incidents as assigned.
• Captures additional event data and performs preliminary analysis to determine criticality.
• Escalates events if emergency response is determined necessary.
• Reviews and analyzes log data to determine nature and scope of incident.
• Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair.
• Documents all steps taken and subsequent resolutions.
• Participates on statewide teams, both internal and external to the Office of Information Technology.
• Provides facts to facilitate the team's decision making process and to achieve the team's goals.
• Shares information and receives feedback from other Office of Information Technology staff as appropriate.
• Performs Active Directory administration following current applicable standards and guidelines.
• Installs Active Directory Domain Services.
• Administers Active Directory by using administrative tools.
• Creates and manages user and service accounts.
• Creates and administers computer objects and accounts to join the domain.
• Implements and manages Group Policy infrastructure; troubleshoots policy application.
• Designs, configures network devices, and implements changes to the network infrastructure.
• Enforces system standards.
• Monitors network performance and adjusts network equipment as necessary to provide optimum performance.
• Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization.
• Generates and maintains technical documentation as assigned.
• Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways and other major pieces of networking hardware.
• Documents server names, roles, and addresses.
• Documents changes such as application installations and modified security settings as required.
• Performs user provisioning to ensure access to authorized resources and applications.
• Sets up user computer network access and email accounts as requested.
• Gives users access to systems, network applications and databases based on a unique user identity.
• Deactivates user objects and attributes when requested.
• Plans, organizes, manages and tracks projects.
• Develops the project plan and schedule.
• Supports and informs project stakeholders and team.
• Identifies and mitigates project risks and conflicts.
• Tracks project progress and goals achieved.
• Monitors Service Desk queue and resolves support tickets as assigned.
• Documents work performed and resolution(s).
• Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
• Provides high level of customer service by providing status and information to the customer.

• Five (5) or more years of hands on experience providing any combination of workstation hardware, software or network support
• An Associate’s Degree in Computer Science, Information Technology or a closely related field and 3 years of experience as described above
• One (1) or more certifications from a network training program such as CCNA/CCDP, MCSE/MCSA, MCP-Network, Network + and 3 years of experience as described above
• A Bachelor degree in Computer Science, Information Technology or closely related field from an accredited college or university and 1 year of full time work experience in network support described as the installation, maintenance and technical support of network hardware, virtual servers, network software, backups and MS Active Directory

Demonstrates expertise in network administration, including Active Directory management, system provisioning, and security risk analysis. Proficient in troubleshooting network issues and ensuring data integrity through effective backup and restoration processes.