Systems Administrator

The Okaloosa County Sheriff's Office is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

The IT Systems Administrator is responsible for ensuring the smooth operation and maintenance of the agency's IT infrastructure, especially focusing on the CAD/RMS operation and stability. The role involves installing, configuring, managing, and troubleshooting servers, software, and hardware. It's also important to have the capability and flexibility to assist as a backup to the Network Administrator, performing basic network administration duties as required.

Duties Include, But Are Not Limited To

• Install, configure, administer, and maintain physical and virtual servers, operating systems, software applications, hardware, and supporting infrastructure to ensure system reliability, performance, availability, and security.
• Administer and support the Computer-Aided Dispatch (CAD) and Records Management System (RMS), including coordinating software releases, patches, upgrades, testing, deployments, and change management activities.
• Serve as the primary liaison with software vendors and third-party developers to coordinate interfaces, troubleshoot application issues, and facilitate the timely resolution of software defects, system issues, and enhancement requests.
• Monitor system performance, conduct regular backups and recovery procedures, implement security controls, manage user accounts and permissions, and assist with basic network administration.
• Provide technical support to users, maintain comprehensive system and application documentation, collaborate with IT staff and business stakeholders on infrastructure improvements and future technology initiatives, and perform other IT-related duties as assigned by the Deputy Director.
• Position required to participate in a rotating on-call schedule for after-hours IT support. Position requires predictable attendance during normal operations as well as during emergencies such as hurricanes and other disaster events.
• Adhere to organizational security policies and industry best practices, maintaining a strong security posture across systems, networks, accounts, and data.
• Assist the Information Systems Security Officer with security initiatives, including implementation of security controls, compliance requirements, assessments, and remediation activities.

Applicants must meet both the education and specialized work experience requirements below, as outlined in the substitution table:

High school diploma or equivalent
5 years
Associate’s degree (in a related field)
* 3 years
Bachelor’s degree (in a related field)
* 2 years
Master’s degree or higher (in a related field)
* 1 year

A related field includes Information Technology, Computer Science, Cybersecurity, Information Systems, or a closely aligned discipline.

Specialized Work Experience must include professional—level responsibilities in one or more of the following areas:

• Server administration:
  Installing, configuring, troubleshooting, and maintaining Windows/Linux servers in a production environment.
• CAD/RMS support:
  Managing, troubleshooting, or maintaining public safety dispatch or records management systems (e.g., Pro Phoenix).
• Virtualization:
  Administering virtual environments, including provisioning, snapshots, and resource allocation.
• Network and cybersecurity:
  Conducting basic network administration and applying system security protocols (e.g., patching, endpoint protection).

• Industry certifications such as CompTIA Server+, Network+, Security+ or equivalent.
• Familiarity with Pro Phoenix CAD/RMS software.
• Experience with VMware virtual infrastructure.
• Strong documentation, troubleshooting, and communication skills.
• Familiarity with SQL and the ability to perform simple queries and troubleshoot common database-related issues.