Learning Management System Administrator

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Requisition : 20936

Remote Work Available: Yes

Job Title: LMS Administrator

Department: HRL&D Corporate & Creative

Reports to: L&D Director

We are seeking an experienced and detail-oriented LMS Administrator to own the day-to-day administration, optimization, and governance of our Learning Management System (SAP) and its related learning technologies. This role partners with HR, L&D, Compliance, IT, and business stakeholders to deliver a reliable learner experience, accurate reporting, and scalable learning operations. LMS Administrator leads LMS-related projects (new feature releases, integrations, migrations, and process improvements), provides advanced troubleshooting and vendor coordination, and supports light instructional design and content administration activities (e.g., course setup standards, templates, and basic edits) to ensure training is accessible, measurable, and aligned to business and compliance needs.

• Serve as primary system administrator for the LMS (SAP), including user management, roles/permissions, catalogs, course and curriculum setup, enrollments, assignments, completion tracking, and reporting.
• Run the LMS content governance process, including intake/review, content standards (naming conventions, metadata, version control), ownership, and archival/retention to ensure consistency, audit readiness, and intuitive learner experience.
• Handle the project management process in Smartsheet for the L&D team, including maintaining intake/request workflows, project plans, status tracking, and stakeholder dashboards.
• Lead LMS-related projects from intake through delivery, including requirements gathering, project plans, timelines, risk/issue tracking, stakeholder communication, testing/UAT, and change management.
• Manage LMS enhancements and release cycles: evaluate new features, coordinate sandbox testing, document impacts, update procedures, and train administrators/power users as needed.
• Provide advanced troubleshooting and root-cause analysis for learner, course, and reporting issues; elevate and coordinate resolutions with vendors and internal IT.
• Monitor the LMS and L&D mailboxes for questions and support requests; provide timely responses, triage issues, and route/escalate to the appropriate owner (L&D, Compliance, IT, or vendor) while tracking resolutions.
• Develop and maintain dashboards and recurring reports for compliance, completions, and program effectiveness; validate data integrity and communicate insights and trends to stakeholders.
• Support integration and data workflows (e.g., HRIS feeds, SSO, content libraries, and web services) by partnering with IT, defining data requirements, and performing validation and reconciliation.
• Administer and maintain learning content in the LMS, including SCORM/xAPI uploads, curricula updates, prerequisites, equivalencies, certificates, and automated notifications.
• Create entry-level instructional design courses as needed, including basic analysis, storyboarding, development, and quality review, aligned to learning objectives and brand standards.
• Provide light instructional design support by advising on course structure and measurement, maintaining templates/standards, and performing basic…