Platform Team Lead, Digital Platforms
Listed on 2026-09-01
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IT/Tech
IT Project Manager, IT Consultant, Cloud Computing: Infrastructure & Operations
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
We are seeking a highly experienced Platform Team Lead(Service Now platform) to design, develop, and optimize end-to-end solutions on the Service Now platform. In this role you will lead and mentor a team of developers, ensure high-quality and well-documented delivery, and partner closely with service owners, process owners, and cross-functional teams. You will drive solution design, lead requirements sessions, perform code reviews, deliver demos, present at Change Control Boards, and oversee deployments — all while remaining hands-on.
Supporting a multi-tenant, domain-separated platform on a 24x7 basis, the role requires deep expertise in Service Now architecture, third-party integrations, and full SDLC execution, combined with strong problem-solving skills and a proven ability to enhance platform performance and reliability in complex enterprise environments.
- Lead and mentor the Service Now platform team — providing development best practices, technical coaching on scripting, code reviews (including work delivered by partners and internal developers), and enforcement of coding standards and architectural guidelines — while fostering a culture of high performance, collaboration, and continuous learning.
- Serve as a hands-on, servant leader, dedicating roughly 50% of time to direct development.
- Lead the development lifecycle end to end — requirements gathering, solution design, configuration, customization, testing, documentation, and deployment — using both Agile and Waterfall practices.
- Architect and design scalable Service Now solutions, translating business, functional, and technical requirements into solution designs, architecture documentation, and Service Now roadmaps aligned with platform best practices.
- Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting; integrate Service Now with enterprise systems (e.g., Workday, ADP, ERP, HRIS, and third-party tools) via REST/SOAP, MID Server, and JDBC.
- Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules.
- Maintain and support a domain-separated Service Now environment, ensuring proper data segregation, delegated administration, and tenant-level configuration across customer domains.
- Ensure 24x7 availability, performance, security, compliance, and governance of the platform — monitoring instance health and usage, troubleshooting complex issues, performing performance tuning, and supporting capacity planning.
- Lead proactive monitoring and incident response across the platform, driving rapid resolution of production-impacting issues and maintaining service-level agreements.
- Maintain data quality across integrations, including data loads, transformations, and maintenance across connected systems.
- Support governance and change processes, including demos, Change Control Board (CCB) presentations, and release planning.
- Advise stakeholders on Service Now capabilities, limitations, and optimal use, and collaborate with service owners, process owners, solution architects, and delivery managers to deliver high-quality solutions that accelerate digital transformation.
- Create technical documentation, requirements definitions, and specifications, and provide stakeholder training as needed.
- Stay current with Service Now releases and recommend enhancements to maximize platform capability.
- 7+ years of…
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