Journeyman Computer User Support Specialist Security Clearance

Position: Journeyman Computer User Support Specialist with Security Clearance
Location: Eglin Air Force Base

Eglin AFB, Florida | 53rd Wing Support Contract | Full-Time | On-Site
Salary: $60,000–$75,000 |

Clearance Required:

Active Top Secret --- ABOUT OSAAVA SERVICES OSAAVA Services is a Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in Space, Cybersecurity, and IT Service Management for the U.S. government and defense community. We support mission-critical programs where performance isn't optional — and we build teams that reflect that standard. POSITION OVERVIEW OSAAVA Services is seeking a Journeyman Computer User Support Specialist to support the 53rd Wing at Eglin Air Force Base, Florida.

This position provides hands-on technical support to military, civilian, and contractor personnel operating within a secure Department of Defense environment. The selected candidate will troubleshoot hardware, software, account, connectivity, and peripheral issues while ensuring users have reliable access to the systems and resources required to accomplish the mission. This is an on-site position at Eglin AFB and requires an active Top Secret clearance.

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- KEY RESPONSIBILITIES
* Provide Tier I and Tier II technical support for end-user computers, applications, peripherals, and IT equipment.

* Diagnose and resolve hardware, software, operating system, connectivity, and user-access issues.

* Install, configure, troubleshoot, and maintain Windows-based desktops and laptops.

* Support Microsoft Windows operating systems and Microsoft Office/Microsoft 365 applications.

* Assist users with account access, password resets, permissions, and other Active Directory-related issues.

* Install, configure, and troubleshoot printers, monitors, docking stations, mobile devices, and other peripheral equipment.

* Respond to IT service requests and trouble tickets while documenting troubleshooting steps and resolutions.

* Escalate complex network, cybersecurity, server, or application issues to the appropriate technical teams.

* Support workstation deployments, replacements, upgrades, system refreshes, and equipment lifecycle activities.

* Assist with software installation, patching, configuration, and approved application support.

* Maintain accurate records of IT assets, equipment assignments, configurations, and service activities.

* Follow applicable DoD cybersecurity policies, security procedures, and technical requirements when supporting classified and unclassified systems.

* Coordinate with network administrators, system administrators, cybersecurity personnel, and other technical teams to resolve user-impacting issues.

* Provide professional, responsive technical assistance to military, civilian, and contractor personnel.

* Perform other IT support activities necessary to maintain mission readiness and continuity of operations.

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- REQUIRED QUALIFICATIONS
* ** Active Top Secret security clearance
** at the time of application.

* Experience providing desktop, help desk, service desk, or computer user support in an enterprise IT environment.

* Working knowledge of Windows desktop operating systems.

* Experience troubleshooting computer hardware, software, peripherals, and connectivity issues.

* Experience supporting user accounts, permissions, password resets, or related Active Directory functions.

* Familiarity with Microsoft Office/Microsoft 365 applications.

* Ability to diagnose technical issues and communicate solutions clearly to end users.

* Strong customer-service and interpersonal communication skills.

* Ability to properly document incidents, service requests, troubleshooting actions, and resolutions.

* Ability to operate effectively within a structured, security-conscious environment.

* Ability to work
** full-time and on-site at Eglin AFB, Florida**.

* Must meet applicable DoD cybersecurity workforce requirements for the position.

--- PREFERRED QUALIFICATIONS
* Active
** TS/SCI
** clearance.

* CompTIA Security+ or other applicable DoD 8140/8570-aligned certification.

* Previous experience supporting users in a
** DoD, U.S. Air Force, or other classified government environment**.

* Experience with ITSM or ticketing platforms such as
** Service Now or Remedy**.

* Familiarity with Active Directory and Group Policy.

*…