Technical Support Supervisor Ii

TECHNICAL SUPPORT SUPERVISOR II - (R-WW-26)

Share this job as a link in your status update to Linked In.

Job Title

TECHNICAL SUPPORT SUPERVISOR II

# of Hires Needed

1

Security Clearance Required

Secret

Work Location

Eglin Air Force Base, FL

Job Type

Full-time

Exemption Type

Exempt

Education

High School Diploma / GED

Experienced (Non-Manager)

Category

Professional/Other

Hourly/Annual Rate

Job Description

TECHNICAL SUPPORT SUPERVISOR II

MGTF

Open Position Request Number: R-WW-26

CLASSIFICATION: Technical Support Supervisor II

GRADE: Exempt;
Regular Full-time

ESSENTIAL FUNCTIONS: This exempt position will report to the Section Manager. The position supervises E-OMS employees involved in operations, maintenance and/or testing. Provides oversight of day-to-day activities/personal involved with Fixed Target (FTGT) scheduled resource in CSE, test support requirements as well as maintenance of infrastructure and grounds located on Eglin AFB. This applicant will be required to plan for and coordinate with other sites for resource requirements possible including range support, land, air and safety profiles.

Advanced knowledge of the PIMS Service Order module required, including writing work orders and performing estimates. Will use Resource Allocation Management (RAM) to integrate with CSE and PIMS to schedule correctly trained/qualified personal to schedule mission and directive support. Works independently with some support from higher level supervisors or members of management. This supervisor plans, prioritizes and assigns work; implements policies and procedures;

recommends improvements in operations, testing and/or maintenance methods; equipment operating procedures and working conditions. Incumbent must exercise discretion and independent judgment in resolving problems, to ensure adequate safety at all times. This applicant will be required to plan for, and coordinate with, other sites for resource requirements including range support, land, air, and safety profiles.

GENERAL DUTIES:

• Review of customer requirements; preparation of estimates, material lists, labor requirements and completion times.
• Determines scope of work for programs; prepares formal documentation describing overall support as it applies to sub-contracting work and writing work orders for internal support.
• Works with internal and Government customers to maintain project schedules and provides recommended corrections to schedule(s) as required.
• Monitors spending to ensure costs are projected to be on budget.
• Responsible for preparation of:
  Statements of Work (SOW), Requests for Quotation (RFQ) and/or Requests for Proposal (RFP) when required, or when sub-contracting out work.
• Uses discretion and independent judgment to interpret project support requirements.
• Provides formal briefings and status updates to senior management and/or customers as required.
• Formulates and executes daily work schedules and assigns employees and teams as needed to accomplish daily tasks to achieve desired outcomes on time and on budget.
• Assists the Section Manager in evaluating employee performance, tracking overtime, selecting employees for specialized work, and ensuring good maintenance and housekeeping are observed.
• Reconcile all computer-based resources for accuracy while managing directives to ensure they are accomplished on time, within budget and in a safe manner.
• Participate in the hiring of new employees by conducting interviews and making recommendations.
• Counsel employees on disciplinary issues and evaluate employee performance.
• In addition, this supervisor ensures effective employee relations; provides employee coaching and development; resolves employee issues; balances quality, productivity, cost, safety and morale to achieve positive results in a timely manner.
• Manages site performance measures and provides regular progress reports to management.
• Tracks absenteeism, timekeeping, leave requests, and purchase requisitions.

Job Requirements

OTHER DUTIES: Other duties include, but are not limited to, review of pertinent directive information, coordination with appropriate agencies regarding compliance with directive instructions as well as company and USAF safety, environmental,…