Tier II Client Onboarding and Deployment Technician

• Serve as a technical point of contact during assigned client onboarding and deployment activities
• Conduct initial technical onboarding communications with clients
• Gather technical information, administrative access, and deployment requirements
• Coordinate and schedule deployment activities with clients and internal technical teams
• Deploy, configure, and validate standardized endpoint management and cybersecurity solutions
• Deploy and configure RMM agents and services, EDR solutions, ITDR and identity security solutions, endpoint encryption technologies, and related cybersecurity platforms
• Assist with deployment and configuration of SIEM solutions
• Configure and coordinate security awareness training and phishing simulation platforms
• Deploy, configure, and validate endpoint and mobile device management configurations, applications, policies, profiles, and security settings
• Monitor deployment status and validate successful implementation across client environments
• Troubleshoot deployment, installation, connectivity, permissions, endpoint management, configuration, identity, access, Microsoft 365, Windows, application deployment, and device management issues
• Perform assigned Microsoft 365 commercial and government cloud implementation and migration activities
• Execute cloud migration preparation, implementation, validation, troubleshooting, and post-migration support
• Manage routine technical client communications regarding scheduling, requirements, troubleshooting, and implementation
• Resolve issues within established Tier 2 procedures and technical authority
• Escalate architectural decisions, significant deviations, complex cloud issues, security or compliance concerns, and ownership-level decisions to senior management or senior technical resources
• Assist senior technical resources with approved architectural or configuration changes
• Validate completed technical work against established deployment standards
• Maintain accurate client, ticket, deployment, configuration, migration, and technical handoff documentation
• Develop competency across the company's technology stack

• 2+ years of professional IT support, systems administration, MSP, cloud, or equivalent technical experience
• Strong working knowledge of Windows desktop operating systems
• Working knowledge of Microsoft 365 administration
• Working knowledge of cloud-based identity and access management
• Working knowledge of modern endpoint and mobile device management
• Experience deploying applications, policies, and configurations through endpoint management platforms
• Understanding of Microsoft 365 tenant administration and identity management
• Understanding of software deployment and endpoint security concepts
• Familiarity with RMM, EDR, SIEM, identity security, endpoint encryption, and related cybersecurity technologies
• Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP, firewalls, and VPNs
• Ability to independently troubleshoot software, identity, permissions, endpoint, and connectivity issues
• Ability to manage multiple technical assignments and client priorities simultaneously
• Strong organizational and documentation skills
• Excellent written and verbal communication skills
• Ability to communicate technical concepts professionally to both technical and non-technical client contacts
• Ability to work independently within established technical procedures and escalation paths
• Relevant certifications such as CompTIA Network+, Security+, or Microsoft cloud, endpoint, or administration certifications are beneficial but not required

Demonstrates expertise in deploying and configuring endpoint management and cybersecurity solutions, including Microsoft 365 administration and cloud migration. Proficient in troubleshooting technical issues and managing client communications effectively.

• Endpoint Management
• Microsoft 365 Administration
• Cloud Migration
• Cybersecurity Solutions
• Technical Troubleshooting

• Windows Desktop Operating Systems
• Cloud-Based Identity Management
• Endpoint Security Concepts
• Application Deployment
• Networking Fundamentals
• RMM Technologies
• EDR Solutions
• SIEM Solutions
• Endpoint Encryption
• Mobile Device Management

• Organizational Skills
• Documentation Skills
• Written Communication
• Verbal Communication
• Client Management

• CompTIA Network+
• CompTIA Security+
• Microsoft Cloud Certifications

• Technical Support
• Systems Administration
• Managed Service Provider (MSP)
• Cloud Implementation
• Identity Security

• Phishing Simulation Platforms
• Security Awareness Training Platforms
• Technical Documentation Tools
• Deployment Tools