Operations Manager,Air Force Special Operations Command Job Mary Esther Florida USA,IT/Tech

Location: Mary Esther

Operations Manager, Air Force Special Operations Command Own the entire customer relationship and rapidly expand product usage within Air Force Special Operations Command

Location:

Mary Esther, Florida, United States

Compensation: $155, USD / year

Job Tags:
Strategy & Ops

Job Opportunity

Required:

Top Secret clearance with eligibility for SCI

In person in Hurlburt Field, FL

What You Will Achieve

At each major headquarters under your responsibility:

Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.

Rapidly expand product usage until ~100% of A35 and A5 plans are in Onebrief. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible.

Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.

Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.

Instill the Onebrief brand image.

Enable our expansion to Allies and Partners.

Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed.

You will also:

Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, you'll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

You'll also need technical skill. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

About You

You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer.
You deeply understand large military headquarters and want to apply that within Air Force Special Operations Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we're about to run a planning exercise, which will be AFSOC's first exposure to our product. No one is worried, because they know you've taken care of it.
You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls.
You have technical skill You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
You work well with customers You understand them, and they confide in you. Users ask you to have a beer.
You're intense about our mission It's a core part of who you are.
You're ambitious We're getting bigger. You should too.
You hold a current Top Secret clearance with eligibility for…