IT Technician

The IT Technician will be responsible for supporting end users who are experiencing difficulties with their computer hardware, software or supported company devices. The position will troubleshoot technical issues with end-users.

• Provides technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently
• Complete tasks via email or ticket system to troubleshoot equipment hardware and software problems
• Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems
• Respond to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners
• Handle daily technical support activities on desktop support, data network and server management
• Interact with staff on desktop problems to ensure customer satisfaction and resolution
• Ensure that tickets in the system queue are being completed in a timely manner
• Assist with and update assigned support service requests
• Collaborate with IT System and Network Manager to purchase computer items through the purchasing and supplies department
• Work on IT projects (independently or with collaboration from others)
• Occasionally work after hours and/or on weekends
• Required to be onsite
• Must be fluent in Spanish
• Perform all other duties and/or projects as assigned by a supervisor or manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent work experience may be accepted

• 1-2 years of experience in a help desk or IT support role
• Experience with IT ticketing systems
• Strong understanding of computer hardware, software, and networking fundamentals
• Proficiency in the Microsoft 365 admin center for user and group management
• Experience with Patch Management and software updates
• Imaging experience for setting up and configuring new workstations
• Active Directory experience, including user account management and permissions
• Ability to troubleshoot tier 1 network and connectivity issues with minimal supervision
• Excellent customer service skills with a focus on resolving end-user issues efficiently
• Ability to multi-task in a fast-paced environment
• Strong organizational and prioritizing skills

Only applicants authorized to work in the U.S. need apply. BEL USA does not sponsor applicants or employees for work authorization, e.g., H-1B, or for permanent residence.

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