Network Systems Analyst

Responsibilities

• This position is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Leon County Health Department (Leon CHD) and Capital Consortium Information Technology Regional Office
• Customer Satisfaction:
  The incumbent will always come to work and exhibit an attitude of friendliness and eager customer service towards all employees and act respectfully and courteously to fellow employees
• This position will require daily travel up to 75% of the time
• Provide technical customer service focused the needs of the client and the satisfaction of the customer services
• Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades
• Edits and modifies configuration files for the distributed computer operating systems software, application software, and the communications with other computers, printers, and other peripheral equipment
• Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs
• Act as the Network administrator for the regional infrastructure
• Provide Tier II administration for all physical and virtual machines that host service essentials to the operation of the department
• Provide support to voice and data network devices for phone, fax, Wi-Fi/LAN/WAN and redundant connections as well as other devices such as camera systems, security, and monitoring systems
• This position participates in data processing technical work installing, implementing maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software, and communications components of distributed systems
• Conducts on-site systems reviews to evaluate user compliance to system standards and procedures
• Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes
• Conducts on-going support to identify methods/technical for improving the use of existing hardware, software, and documentation
• Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements
• Other duties as assigned

• Minimum 2 years of hands-on desktop support experience supporting Windows-based workstations in a business environment
• 2 years of Direct end-user interaction (in person and remote) and use of ticket-based support (incident + service requests)
• Knowledge of computer environments, network wiring and cabling
• Knowledge of processing operations, procedures, and problem-solving techniques
• Ability to monitor and resolve problems with network
• Ability to coordinate work assignments
• Ability to communicate effectively
• Ability to motivate and instruct others on procedures, policies, and security of network

Demonstrates expertise in technical customer service, network administration, and support for distributed computer systems, ensuring effective communication and problem resolution for end-users. Proficient in monitoring and enhancing hardware and software performance while maintaining high customer satisfaction.

• Windows-Based Workstation Support
• Network Administration
• Technical Customer Service
• Troubleshooting Hardware and Software
• End-User Interaction

• Desktop Support
• Network Wiring and Cabling
• Configuration File Editing
• Distributed Computer Systems
• Diagnostic Software Usage

• Effective Communication
• Customer Service Orientation
• Motivating and Instructing Others
• Problem-Solving
• Coordination of Work Assignments

• Technical Support
• User Compliance
• System Standards
• Data Processing
• Customer Satisfaction

• Ticket-Based Support Systems
• Virtual Machines
• Voice and Data Network Devices
• Wi-Fi/LAN/WAN
• Security and Monitoring Systems