ServiceNow Administrator; ITSM

The organization is seeking an experienced Systems Administrator to support and maintain an enterprise Service Now environment. The role will focus on Service Now administration, platform configuration, integrations, security, troubleshooting, performance monitoring, automation, and IT service management.

The ideal candidate will have strong hands‑on experience administering enterprise Service Now environments and working across multiple IT and business functions.

• Bachelor’s degree in Computer Science, Information Systems, or a related field. Equivalent related work experience may be considered.
• Minimum 5 years of IT experience in one or more of the following areas:
• Systems administration
• IT Service Management (ITSM) platforms
• Workflow automation technologies
• Minimum 5 years of experience working across multiple IT and business functions
  , including:
  • Security
  • Compliance
  • Business process automation
  • Application support
• Minimum 4 years of experience with SQL, data management, reporting, system integrations, and data exchange technologies
  .
• Minimum 3 years of experience defining procedures for monitoring, evaluating, and diagnosing platform and system issues and establishing work plans for resolution.
• Minimum 3 years of experience troubleshooting complex issues involving:
  • Software
  • Networks
  • Identity management
  • Platform administration
  • Application integrations

• Hands‑on experience administering, configuring, maintaining, and securing enterprise Service Now environments
  , including ITSM and related platform applications.
• Strong proficiency with Service Now administration, including:
  • User and role management
  • Workflow configuration
  • Incident, Problem, and Change Management
  • Platform governance
• Experience managing:
  • Patches
  • Releases
  • Configuration migrations
  • Environment maintenance activities

• Experience integrating enterprise applications using:
  • REST APIs
  • Web services
  • JSON
  • Automation tools
• Experience troubleshooting integrations, data synchronization, and interface‑related issues.

• Knowledge of identity and access management concepts, including:
  • SAML
  • Single Sign‑On (SSO)
  • Authentication and authorization
  • Role‑Based Access Control (RBAC)

• Experience monitoring:
  • Platform health
  • System performance
  • Integrations
  • Usage trends
  • Operational metrics
• Ability to ensure platform availability, reliability, and operational stability.
• Ability to work on multiple projects as a project team member, project leader, and mentor to junior technical staff
  .

• Administer and maintain the enterprise Service Now platform and associated modules.
• Manage platform configurations, system settings, forms, workflows, business rules, notifications, service catalogs, and knowledge management components.
• Configure and maintain Incident, Problem, Change, Request, and Service Management processes.
• Administer user provisioning, role assignments, group management, security controls, and access governance.