Communications Advisor

Overview

What Will You Do? The Communications Advisor will provide all repair customers with up-to-date information on products brought to the shop through verbal updates and system automations. This role will manage the shop schedule, track parts and update customers every three days or when major changes impacting our ability to meet promise dates and turnaround time expectations.

• Scheduling and Capacity Management
  :
  Scheduling all onsite repairs in alignment with technician availability and customer expectations
• Maintain daily visibility of load hours per technician
• Provide daily updates regarding shop capacity to Service Advisors and leadership
• Parts Tracking and Coordination
  :
  Track and report parts ETA’s
• Track all backordered parts with expected availability dates
• Work with Vendors when parts are delayed or unavailable
• Ensure the timely completion of transfers to Sarasota Service Shop
• Process the parts transfers requested by technicians to support timely repairs
• Control inventory of unused parts by transferring them back to the parts department in a timely manner
• Maintain the accuracy of work orders in “On-Hold Parts” status with ETA’s
• File unit down requests as needed with Toro back ordered parts
• Customer Communications
  :
  Serve as the primary customer communication liaison for repair-related inquiries and updates, including proactive repair status updates, notification of major changes impacting cost, scope, or completion dates, clear communication of expected wait times and revised delivery dates, coordination of equipment availability, pickup readiness, and closing times, explanation of parts delays and mitigation options in coordination with Service Advisors, respond to customer and internal inquiries within two business hours or less, maintain confidentiality of customer, company, and personnel information at all times
• Internal Coordination and Reporting
  :
  Coordinate schedules and priorities with Repair Team Leader and Shop Foreman, communicate priorities to QC and wash bay, provide weekly production update to cross functional teams, create and maintain customer-facing communication templates and SOPs as needed

Wesco’s foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates.

Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses.

Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources.

Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.

Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance.

To be considered for this role, a candidate should meet the following minimal requirements:

• Minimum High School Diploma G.E.D. or equivalent
• Training at vocational, technical trade school or training seminars in the Commercial Turf Industry
• Minimum of five years’ experience in a related field experience

• Strong customer communication skills
• Ability to manage priorities in a fast-paced environment
• Comfortable using standard office and service systems

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V

Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V

Salary Description
$23.00 - 25.00 / an hour