Customer Experience Advocate APAC
Listed on 2026-07-18
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Language/Bilingual
Technical Support
Role
The Customer Experience Advocate is the first point of engagement for the entire Alchemy community in our most critical channels — mostly Discord and online community platforms like Twitter. You’ll be our eyes and ears on the ground learning about customer needs to inform our product roadmap, working with the Customer Engineering team and other parts of the company to ensure our product continues to meet our customers' needs, and making sure the developer voice is represented inside the company.
In a nutshell, this role is perfect for someone with a technical background who understands the needs of developers, wants to foster an engaged and mutually helpful community, and wants to learn multiple sides of Alchemy’s business. The majority of the time will be spent meeting and talking with customers, helping them solve their needs, debugging technical issues, and sharing insights with colleagues across the business.
- Answer customer questions for our growth and free tier users on Discord.
- Tackle and troubleshoot questions related to billing and accounts.
- Assist with questions regarding Alchemy APIs, SDKs, core RPC services, tutorials, and documentation.
- Onboard and familiarize new users in Discord.
- Review users' code and provide feedback or help debug issues.
- Obsess over customer experience and continuously seek ways to improve the Discord experience.
- Identify and relay customer feedback to relevant teams, such as the documentation team for doc updates, product teams for product feedback, and dev relations for broader insights.
- Build close relationships and trust with consumers through open and interactive communication.
- Computer science degree or equivalent software engineering experience.
- 1+ years of experience in customer support or working closely with customers.
- Excellent communication and presentation skills.
- Good knowledge of technical concepts, including proficiency in at least one programming language.
- Ability to multi‑task, prioritize, and manage time effectively.
- Ability to learn new concepts quickly.
- Interest in technology, blockchain, and crypto.
- Experience with blockchain a large plus.
- Founded a company or built side projects, a plus.
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