Elevator Field Installation & Service Specialist

• Conduct in-person and virtual training sessions in Sarasota, FL, and at dealer locations
• Conduct on-site dealer visits
• Deliver phone and email support for installation, service, and product questions
• Lead facility and field training for homelifts and elevator products
• Create sales orders and process return material authorizations for repair parts
• Assist in developing and reviewing technical documents and training materials
• Support technical support and training teams with special projects
• Provide product, service, and application information
• Communicate with dealers about installation, service, and training issues
• Organize travel and manage multiple customer issues

• 1–2 years in a customer-facing role, ideally with technical products
• Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
• Ability to explain technical concepts clearly and simply
• Confident and comfortable speaking to small groups
• Strong written and verbal communication skills
• Proficiency with webinars, video, and interactive learning
• Familiarity with the Google platform and Microsoft Office Suite
• Strong understanding of homelifts, vertical platform lifts, or elevator systems
• Working knowledge of electrical and mechanical systems
• Ability to read and interpret schematics
• Well-organized, able to manage travel and prioritize multiple issues
• Valid driver's license and willingness to travel as needed
• Ability to travel for at least two weeks at a time
• Ability to provide outstanding customer support and communicate with dealers by phone, email, and face to face

Demonstrates expertise in conducting training sessions and providing technical support for homelifts and elevator products, with strong communication skills to effectively engage with customers and dealers. Proficient in managing multiple customer issues and organizing travel while delivering outstanding customer service.

• Customer-Facing Role Experience
• Technical Product Knowledge
• Strong Written And Verbal Communication Skills
• Proficiency With Webinars And Interactive Learning
• Ability To Read And Interpret Schematics

• Technical Support
• Training Development
• Installation Support
• Electrical Systems Knowledge
• Mechanical Systems Knowledge
• Schematic Interpretation
• Sales Order Processing
• Return Material Authorization Processing
• Homelifts Knowledge
• Elevator Systems Knowledge

• Confident Public Speaking
• Well-Organized
• Ability To Prioritize Issues
• Outstanding Customer Support

• Associate Degree In Technical Field
• Trade Certification In Technical Field

• Homelifts
• Vertical Platform Lifts
• Elevator Systems
• Customer Support
• Dealer Communication

• Google Platform
• Microsoft Office Suite
• Webinar Software
• Video Conferencing Tools