Operations Manager C-Ses

Job Overview

Requisition No: 869698
Agency:
Department of Health

Working Title:

OPERATIONS MANAGER C-SES -

The Florida Department of Health is seeking a creative, organized, and motivated individual to become an essential member of the Bureau of Performance Assessment and Improvement (BPAI). If you thrive in a dynamic and challenging people‑oriented environment and want to help expand the Department’s culture of innovation and quality, apply to become our BPAI Strategic Planning Manager.

This professional position serves as the manager of the Strategic Planning Section in the Bureau of Performance Assessment and Improvement. The incumbent facilitates the development and update of the Agency Strategic Plan (ASP), manages the Department’s process of setting strategic direction, and establishes performance frameworks and metrics to track performance and ensure alignment with organizational goals.

As section manager, you will also: compete stakeholder engagement, facilitate planning sessions, analyze trends and data to inform decision making, and build capacity in planning, performance management and quality improvement components of the Department of Health's Performance Management System.

Responsible for developing, assigning, monitoring and evaluating activities required to successfully implement the ASP. Lead working groups, provide technical support to individuals, and prepare and present quarterly ASP progress reports to Department leadership.

Provide training on planning, performance and quality improvement tools and methodologies, and offer consultation to State Health Office Divisions, Bureaus/Offices, and County Health Departments by responding to requests for technical assistance in planning, monitoring, reporting and performance management.

Develop, implement, and enhance tools and resources needed for continuous quality improvement across the Department’s planning, implementation, monitoring and evaluation processes, including web resources, training, best‑practice sharing and technical support.

Coordinate the Agency Performance Management Council meetings with the Quality Improvement Manager, convening regular meetings, setting agendas, gathering and analyzing performance data, and designing and implementing necessary APMC processes and systems.

Keep abreast of advances in strategic planning, performance improvement tools and techniques, quality improvement practices, and effective communication strategies.

Incumbent is assigned a Purchasing Card and will follow Florida Law and Department of Health purchasing policies and guidelines. Completes other duties as assigned.

• Knowledge of management principles and techniques
• Knowledge of strategic planning process, principles and techniques
• Knowledge of process and quality improvement principles, tools and techniques
• Knowledge of data collection and analysis principles and procedures
• Ability to supervise people
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others
• Ability to solve problems and make decisions
• Ability to assess budgetary needs
• Ability to formulate policies and procedures
• Ability to prepare technical reports
• Ability to collect, evaluate, analyze and interpret scientific or technical data
• Ability to work independently
• Ability to understand and apply applicable rules, regulations, policies and procedures
• Ability to develop various reports
• Ability to manage program activities
• Ability to plan, organize and direct program activities

• Must be willing to physically come into the office to perform the duties and responsibilities of the position.

• A bachelor's degree and three or more years of professional experience in strategic planning, systems analysis, management analysis, program planning, program research, or program evaluation.
• Experience providing highly…