Business Operations Division Manager - R20384

Business Operations Division Manager

Directs and manages significant departmental functions, including budget, finance, procurement, business development, contract development and management, campground operations, volunteers, and technology.

As a key member of the division’s leadership team, works closely with internal teams and community stakeholders to strengthen accountability, enhance customer service, innovate programming and events, and support efficient, high-quality operations across facilities, programs, and events.

• Perform research and analytical management studies, including statistical analyses of department strategic initiatives, projects, programs, and services.
• Coordinate, lead, and participate in organizational studies involving administrative or operational systems, procedures, functions, processes, plans, and techniques.
• Prepare and present comprehensive technical, administrative, and financial analytical and statistical reports that present and interpret data, identify alternatives, and present and justify conclusions, forecasts, and recommendations based on data summaries and other findings.
• Assist the director in the formulation of goals, objectives, priorities, strategic plans and annual work plans for the department.

• Direct the operation of Central Reservations and Registrations, providing direct support to divisions in the management of their reservations and registrations.
• Manage the development and implementation of the PRNR Volunteer Program. Supports the development of volunteer opportunities, increasing effectiveness and efficiency of PRNR operations. Direct volunteer programs to ensure proper utilization and recognition of volunteers consistent with enterprise and department policies.
• Continuously initiate system and process improvements related to administrative functions in support of departments/divisions. Identify and recognize opportunities to use new technology for improving methods of conducting business and providing better customer service. Direct the administration of Rec Trac, Skylogix, and Musco Control Link in support of PRNR’s daily operations.
• Provide support to PRNR in the development and implementation of major RFP’s and other procurement-related tasks and initiatives. Manage and direct staff in facilitating the development and monitoring of solicitations and resulting term contracts. Contribute to and direct the internal processes of PRNR procurement activities, including purchase requests, change orders, invoice receiving, and purchasing cards.
• Provide overall guidance to staff management of PRNR contracts. Develop training and tools to assist staff in ensuring contractual compliance. Develop and/or assist with the development of contracts and formal agreements.
• Oversee staff with direct responsibility in the management of designated PRNR contracts included concessions and leases with an annual revenue in excess of $750,000.
• In collaboration with operating divisions, direct the management of the campgrounds and the CRTO program.
• Formulate, implement, and monitor policies regarding cash handling, payment processing, and collections. Perform periodic reviews of data to ensure compliance with policies and procedures.
• Manage proactive assessments of fraud awareness, prevention, detection, and risk mitigation activities in the area of responsibility; oversee financial, compliance, operational, and performance audits; review audit findings and ensure appropriate controls are established and implemented.

• Support staff who serves as the Administrative Agent/Contract Manager managing contractual compliance for Visit Sarasota County and the Arts Alliance of Sarasota County, Inc. Annual Agreements for Services, which includes development and monitoring compliance, as well as all documentation necessary for the Board of County Commissioners.
• Serve as the primary liaison to FOSCP in the development of the annual fundraising plan in support of PRNR’s goals, objectives, and initiatives.
• Oversee procedures relating to the request and receipt of funding and support.
• Develop and/or support the…