Program Operations Administrator - Ses

PROGRAM OPERATIONS ADMINISTRATOR - SES -  1

The State Personnel System is an E-Verify employer.

Bureau of Health Care Practitioner Regulation

Board of Clinical Social Work, Marriage and Family Therapy, Mental Health Counseling

Program Operations Administrator

Full Time, Selected Exempt Service Position

• Analyze, formulate, and recommend proposals to rules and legislation relevant to the 491 professions.
• Research, analyze, and develop policies and procedures to implement Board, Department, and legislative directives.
• Direct implementation of statutory or rule changes affecting licensure and enforcement.
• Manage preparation of agendas and materials for Board meetings and travel to represent the Board/Department at least 4 times per year.
• Schedule, notice, and recruit members for Probable Cause Panels in accordance with administrative procedures.
• Serve as Acting Executive Director in the absence of the Executive Director.
• Participate in the Board office leadership team and assume lead responsibility for special projects.
• Supervise staff directly and indirectly, overseeing workloads, performance evaluations, training, and communication.
• Motivate and retain employees, set objectives and deadlines, and take disciplinary/promotional actions when necessary.
• Ensure onboarding, ongoing training, and staff development.
• Oversee regulatory and administrative processes, including review of enforcement and compliance data.
• Direct staff in processing applications, renewals, CE provider approvals, exam scores, and NPDB reviews.
• Ensure accuracy, timeliness, and compliance with statutory deadlines.
• Provide verbal and written guidance to applicants, licensees, educators, and the public regarding statutory and regulatory requirements.
• Act as liaison with associations, organizations, and stakeholders on behalf of the Board.
• Data Analysis & Reporting
  • Research laws, rules, and regulations in preparing statistical and data reports (licensure, budget, enforcement, and performance metrics).
  • Maintain weekly status reports and other tracking systems.
• Perform additional duties assigned by the Board or Department.

• Responsible for all supervisory duties including hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action as appropriate.
• Prepares and manages all required personnel matters and personnel actions concerning hiring, terminations, promotions, transfers, and appraisals of subordinate employees.
• Motivates employees to improve the quality and quantity of work performed and plans workloads, workflows, deadlines, work objectives and time utilization with employees.

• Ability to compile, organize and analyze data.
• Ability to understand and apply Florida Statutes, rules, policies, and procedures.
• Ability to plan, organize and coordinate work activities independently.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to type with sufficient speed to transcribe meeting minutes.
• Ability to complete editorial reviews of documents for errors.

• Must be physically present in the office to effectively perform job duties and responsibilities.
• The position requires a security background check and/or drug screening.
• Must complete Form I-9 and pass E-Verify conduct.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Location:

Tallahassee, FL (4042 Bald Cypress Way, Tallahassee, FL 32312). This is a fully onsite position; no telework or remote option.

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.