Coaching and Compliance Manager

Job Title
:
Coaching and Compliance Manager

Location
:
Sarasota (with travel to Tampa, Naples, and Orlando)

Reports To
:
Corporate Director of Coaching and Compliance

The Coaching and Compliance Manager is a vital member of the Coaching and Compliance team, responsible for onboarding, mentoring, and providing ongoing coaching and professional development support to Community Association Managers (CAMs), Assistant Managers, and other team members throughout the organization.

This position also plays a key role in promoting operational excellence by supporting compliance initiatives, developing and maintaining standard operating procedures, conducting audits and reviews, monitoring adherence to company standards, and assisting with process improvement efforts across departments.

The Coaching and Compliance Manager ensures the success of team members by providing ongoing coaching, support, and training while fostering a culture of accountability, consistency, and continuous improvement.

• Lead comprehensive onboarding programs for new CAMs and Assistant Managers to ensure a smooth transition into their roles.
• Develop and deliver training sessions that cover all aspects of community association management, company policies, and relevant software platforms.

• Provide ongoing coaching and professional support to CAMs and Assistant Managers, tailoring guidance to individual needs.
• Act as a resource for resolving challenges related to community association management.
• Conduct regular check-ins to monitor progress and identify professional development opportunities.
• Provide occasional field support by conducting community inspections, property visits, and operational reviews alongside Community Association Managers.
• Attend Association meetings as needed to provide support, training, or operational guidance.

• Collaborate with the Coaching Department to design, implement, and refine training programs and events for various roles across the organization.
• Contribute to the creation of educational materials, workshops, and professional development initiatives.
• Stay updated on industry best practices to ensure training content remains relevant and impactful.

• Conduct audits and reviews to ensure compliance with company policies, procedures, standards, and state laws, and operational expectations.
• Review association budgets and related documentation for accuracy, completeness, and compliance with company standards and best practices.
• Assist in the development and maintenance of standard operating procedures (SOPs), workflows, and process documentation.
• Monitor compliance-related initiatives and provide reporting, recommendations, and follow-up as needed.
• Assist with technology implementations, workflow development, system enhancements, and process automation initiatives.

• Assist CAMs and Assistant Managers in mastering essential software platforms.
• Ensure team members are proficient in Microsoft Office applications.
• Maintain accurate records of training activities, coaching sessions, and individual progress.

Any additional related duties as assigned by the supervisor.

• Active Florida Community Association Manager (CAM) license.
• Minimum 5-7 years of experience in the community association management industry; additional experience is strongly preferred.
• Demonstrated knowledge of association operations, budgeting, financial management, governance, vendor management, and industry best practices.
• Strong coaching, mentoring, and interpersonal communication skills.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Teams, and One Drive.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to travel regularly throughout Florida, including Naples, Tampa, and Orlando.

• Experience with Vantaca property management software.
• Experience developing and delivering training programs.
• Experience in creating policies, procedures, workflows, and process documentation.
• Experience conducting audits, quality assurance reviews, or compliance-related activities.
• Experience with Canva or similar content creation tools.
• Familiarity with artificial intelligence (AI) tools and emerging workplace technologies.
• Certified Manager of Community Associations (CMCA)