Operations Manager- Sarasota

Job Details

Job Location:

Lake Suzy, FL 34269

Salary Range: $65,000.00 – $75,000.00 per year

To perform a wide variety of landscape maintenance functions related to the daily performance of contracted services. This includes communication with the customer, planning and scheduling the services to be performed, and working alongside general laborers to complete tasks. The Operations Manager is also responsible for safety training, equipment maintenance, payroll reporting, completion of all services, gross margins, and reporting progress to the Branch Manager.

Additional services may be required upon request of the Branch Manager. Responsible for managing a portfolio of landscape maintenance accounts for regular maintenance, water management, seasonal color, chemical and all aspects of landscape. Responsible for field quality control. Assists in training and advancement of crew members and leaders.

The essential duties and responsibilities are listed below. Other duties may be assigned.

Be able to perform all responsibilities required of an Operations “Field Manager” plus those listed below.

• Hiring and completion of all internal paperwork, including pay rates, PTO, and DOT physicals (where required)
• Responsible for weekly payroll and overtime of assigned employee
• Scheduling of crews, equipment, and materials for work order completion
• Assigning and tracking uniforms, communication devices and computers
• Assuring new hires have completed all safety training prior to start date
• Documenting employee performance
• Assuring all certifications, licenses, or other documents are accessible as required by each governing authority
• Talent Management – Ongoing review and development of team members to develop a strong bench of internal candidates for future career growth opportunities

• Training of all responsible employees and their advancement
• Training of all responsible employees of company Pillars of Excellence (POE), Standard Operating Procedures (SOP), and quality standards
• Assure all employees are achieving completion of Training Guides
• Assure all employees complete all required safety and equipment training
• Training of crews to understand allocation of labor hours
• Training of all crews for driving safety, first aid, and emergency preparedness

• Educate all employees of company safety policies and hold mandated tailgate meetings
• Assure crews are using proper Personal Protective Equipment (PPE)
• Assure equipment has all safety devices intact
• Track that all pre-start checklists are being done with vehicles and power equipment
• Inspect that all crews are equipped with first aid kits and fire extinguishers
• Accident/Injury reporting procedures and follow-up

• Assign what equipment is needed for jobs and that it is running properly.
• Monitor that all blades are being sharpened as required.
• Monitor that all maintenance of equipment is scheduled and being done regularly.
• Train crews and check that proper fuel mixtures are being used.
• Ensure that all crews are equipped with extra parts and tools for minor repairs on site.

• Ordering and inventory of products and materials needed and used for jobs
• Training of crews for proper mix and application rates of chemicals.

• Setup of phones with MTA
• Training and tracking of hours in MTA
• Adjusting of hours and work orders in MT.
• Review daily time summary report with employees for weekly hours worked

• Reporting, tracking and closing of Customer Service Requests (CSRs)
• Completion of CSRs within promised timeframe
• Communication with customers and Account Executives concerning CSR issues
• Keep customer service aware of any customer account changes, including accountability management
• Property walk-throughs and community inspections
• Attend meetings with customers as requested
• Develop and maintain positive relationships with customers and board & committee members

• Using “Accountability Review Guide” to know which reports to check, when to check them and where to find them
• Checking reports to track profitability and make production adjustments
• Use Unreconciled report to…