Showroom Manager

Summary

The Showroom Manager assists in managing general showroom functions with a focus on delivering excellent client service, fostering a professional environment for staff, setting performance standards, and collaborating with the management team to meet business needs.

• Achieve and exceed sales goals through strategies, clienteling, and sourcing new clients
• Evaluate team performance and provide coaching and action plans for development
• Monitor market competition, watch trends, and client shopping behaviors
• Forecast, plan and manage business needs including payroll and staffing
• Manage daily operational tasks according to showroom standards
• Assist with recruitment and retention efforts
• Support and lead the team in collaboration with the Showroom Director
• Develop and cascade product knowledge and training to the team
• Maintain a luxury client experience through renowned and authentic service

• Minimum 2 years of retail service experience, preferably in luxury retail
• Current knowledge of watch trends and marketplace competition
• High school diploma or equivalent; college degree or equivalent experience preferred
• Proficiency with MS Office and retail systems such as labor management and sales reporting
• Strong oral and written communication skills with clients and team