Business Manager; OPS

Job Description

This position manages the daily activities of Package Center Operations including meeting service commitments and improving center performance. He/She is responsible for meeting operational business requirements including safety, quality, and production goals. All full‑time and part‑time package center supervisors report to this position. The role works with others to develop and execute operating plans that achieve business objectives. He/She oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner.

This position monitors budgets and business activity against business plan short‑ and long‑term goals. He/She identifies trends, prioritizes operational tasks and creates business improvement plans. This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.

• Ensures implementation and maintenance of a comprehensive Health & Safety plan.
• Oversees and reviews risk management and safety compliance audits.
• Monitors employee safety training and certifications.
• Develops working relationships with local union officials.
• Identifies customer needs and determines solutions that meet business goals.
• Builds relationships with customers to resolve customer issues.
• Emphasizes customer service and satisfaction.
• Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
• Conducts performance evaluations and resolves individual and group performance issues.
• Identifies opportunities for advancing skills and capabilities.

• Bachelor's Degree or International equivalent.
• Management experience required.
• Legal, regulatory and safety compliance knowledge.
• Understanding of policies and procedures to situations and operations.
• Knowledge of company structure and operations.
• Possesses DOT certification, or willingness to obtain certification.
• Meets local age and operations requirements to operate a vehicle.

• Job Grade: 30E
• Must be currently located in the same geographic location as the job or willing to relocate yourself – Required.
• Last day to apply is 07/09/2026 EOD.
• Shift: Monday – Friday 6pm to 6.30pm.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.