Regional Director of Clinical Operations of Southeast Region - FL, GA, AL TN

JOB DESCRIPTION:

Regional Director of Clinical Operations of Southeast Region - FL, GA, AL, & TN

The Regional Director of Clinical Operations is a professional representative of Survival Flight, Inc. and is responsible for overseeing the activities of multiple base locations and areas of operation within a set region. The Regional Director of Clinical Operations (RDCO) will work closely with the Base Clinical Managers (BCM) at each assigned location to provide guidance and assistance in resolving concerns as they are identified at the base level in a timely and professional manner.

The RDCO should meet with and communicate regularly with the BCM as a supervisor over multiple location. When appropriate, the RDCO should be able to delegate specific tasks to meet the goals and objectives of each individual base and the overall goals of Survival Flight, ensuring that the assigned region is performing efficiently and effectively. The RDCO must be very organized with attention to detail, can work independently, and does not require direct supervision to complete the job.

• Directly supervise Clinical Base Managers in assigned regions.
• Promote a positive image of Survival Flight to employees, customers, industry, and communities served by Survival Flight.
• When appropriate, collaborate with the BCM to develop a plan of action to resolve identified concerns.
• Communicate and explain new directives, policies, or procedures to BCM; meet with entire crews to explain changes, answer questions, and maintain morale for major changes.
• Participate in hiring and training new BCM for assigned regions.
• Regularly communicate with BCM regarding each base status and address any problems or potential problems.
• Working in conjunction with the V.P. of Medical Operations and the Director of H.R., handle discipline and termination of staff in accordance with Survival Flight policy.
• Conduct annual performance evaluations for the BCM in assigned regions.
• Provide leadership to the assigned region, overseeing base operations.
• Review and monitor the accuracy of time/attendance records submitted by BCM at the operations base assigned.
• Maintain knowledge of trends, developments, new technologies, and market conditions relevant to this industry.
• As required, actively participate in PR events scheduled within assigned region.
• Work with the BCM to limit crew's overtime accrual through efficient monitoring/management of work assignments.
• Whenever possible, attend each base's monthly clinical staff meeting.
• Work with the BCM and the V.P. of Medical Operations to identify and address inefficiencies and possible areas in need of improvement.
• Act as a sounding board, coach, and counselor for BCM when addressing staff management issues.
• Coordinate with other departments, such as human resources, finance, aviation, and clinical, to ensure successful operations of each base assigned.
• As needed, submit updates to the Survival Flights operations manual and policies.
• Collaborate with all BCMs in the assigned region along with the clinical leadership team, education team, and medical director to identify and correct clinical skill deficits, training deficits, and knowledge deficits.
• Attend Management Leadership Team meetings as directed.
• Respond to customer/community concerns and trends in customer/community satisfaction, both positive and negative.
• Actively and regularly participate in management team functions, policy and procedure development, and business development activities.
• In collaboration with the Clinical education department, develop a plan for integrating and training new staff into the operations area.
• In collaboration with the Clinical Leadership Team and Director of Education, develop and provide performance reviews of employees at the operations area assigned.
• Conduct face-to-face performance reviews with BCM, provide a written copy of the performance review, and develop a plan of action for correcting any identified behavioral or clinical concerns.
• Forward written copy of the annual review and documents related to action plans (PIP) and follow-ups to the VP of Medical Operations.

• Must have…