Senior Medical Science Liaison - Rare Diseases East

Position Overview

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver, and HCP needs in an evolving healthcare environment. The new model is built around where patients get their care—locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.

The local “ecosystem approach” creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.

In Otsuka’s evolved customer engagement model, a Health Science Associate (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka’s Senior Medical Science Liaison (MSL, AD) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.

A Patient Education Liaison (PEL) works to inform, educate, and enhance the experience of patients throughout their care continuum.

The HSAs are led by Ecosystem Leads and grouped into regional areas. The Ecosystem Leads are led by Regional Leads with significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also be shifting to a team-based approach to drive customer engagement quality, accountability, and cohesion around patients and healthcare providers.

Ultimately, it is all about putting customers at the center of everything they do.

• As part of the ecosystem team contributes a clinical and scientific perspective to the local execution plan that addresses ecosystem, and customer challenges, issues, and opportunities, to bring about improved patient care and outcomes. This extends to include coordination around execution of field activities.
• Build, cultivate, and leverage external relationships with key scientific and medical customers and organizations within their ecosystem to ensure strong understanding of evolving healthcare trends, disease state, Otsuka products, systems, and services across the ecosystem landscape, including KIs, LPLs, Key Decision Makers (KDMs) and Patient Advocacy. Delivers on business objectives that go beyond the ecosystem and impacts the FMA region.
• Maintains a deep and comprehensive understanding of the ecosystem to ensure alignment with Otsuka’s patient‑centric strategy and priorities, including provision and delivery of optimal patient care.
• To be a credible source of evidence‑based information that demonstrates the value of Otsuka and its products from the clinical, economic, and humanistic standpoint and works in partnership with providers, payers, and other key stakeholders to apply practical real‑world solutions to improve patient outcomes. Engages stakeholders at the ecosystem level that has some influence across the FMA regional level.
• Build and cultivate important internal working relationships across the matrix team to ensure an enterprise approach when working with customers. Be accountable to regional Field Medical Affairs (FMA) leadership to shape and execute on local medical strategies within planned timelines.
• Actively contribute to planning, content development, and dissemination of disease state information to customers in the field on a regular basis using the remote customer engagement platform. Leads special projects (eg, lead for PsychU/NephU subteam) and takes on incremental point roles within FMA.
• Disseminate disease state and healthcare landscape information to customers in the field on a regular basis utilizing remote customer engagement platform.
• Responsible for delivering the training and evaluation of promotional and disease state speakers.
• Serve as part of Otsuka’s…