General And Operations Manager

select how often (in days) to receive an alert:

date: jul 16, 2026

the state personnel system is an e-verify employer. For more information click on our e-verify website.

requisition no: 879751

agency: department of health

working title: general and operations manager i -

are you a dynamic leader with a proven ability to prioritize, inspire, and deliver exceptional results? Do you value outstanding customer service and believe in building high-performing teams that support one another? Are urgency, empathy, and clear communication at the core of your leadership style?

if so, we want to hear from you! The bureau of operations, licensure support services unit’s customer contact center is seeking a dedicated and driven general and operations manager i to lead our management team. This role offers the opportunity to shape a culture of excellence, foster collaboration, and ensure our team exceeds expectations while providing superior service to those we serve.

• all fields in the candidate profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• work history, duties, and responsibilities, hours worked, supervisor, and formal education fields, etc. Must be filled out to determine qualifications for this position.
• responses to qualifying questions must be clearly supported in your employment history.
• this position requires current authorization to work in the united states without employer sponsorship. The department of health is unable to provide employment sponsorship (this includes stem opt and/or form i-983).
• to ensure honesty, all applicants must provide their own work. Unless explicitly requested, the use of artificial intelligence (ai) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

this position is responsible for the overall administration, leadership, and management of the bureau of operations’ centralized customer contact center within the division of medical quality assurance. The incumbent provides strategic direction for daily operations while ensuring the support to healthcare professionals, applicants, and the public. Working with administrative direction, the incumbent establishes operational priorities, develops and implements policies procedures, and evaluates business processes to ensure efficiency, compliance and continuous improvement.

the incumbent spends the majority of the time engaged in supervisory responsibilities, directing and overseeing the work of supervisors and professional staff responsible for contract center operations. Responsibilities include planning and assigning work, establishing performance expectations, evaluating employee performance, providing coaching and mentoring, resolving employee relation issues, and making recommendations regarding hiring, promotions, disciplinary actions and other personnel matters. The incumbent fosters a culture of accountability, professionalism, collaboration, and innovations while developing leadership capacity throughout the management team.

The incumbent ensures that the call center operates efficiently, and adapts to evolving demands, and consistently delivers high-quality customer service.

this includes communicating, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.

this position is responsible for developing, implementing, and maintaining comprehensive onboarding…